Ratings based on 2,837 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I enjoyed the dining options as well as the spa, gift shop and hair/nail salon.
by A verified traveler from seattle
Posted 2 May 2024
The hotel was totally unprepared for our convention of 2000 people. There were hour long waits for food service. They were understaffed. They consistently ran out of food and beverages. The LA Prime restaurant overcooked the sea bass and the drinks were poorly made. The only saving grace was that the rooms were comfortable.
by A verified traveler
Posted 1 May 2024
convenient location
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Mercedes, it's terrific to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be conveniently situated. We're grateful for your feedback and look forward to welcoming you back in the near future.
by A verified traveler
Posted 1 May 2024
Good location close to Metro Union Station, the bed is terrific, very comfortable. The building is a bit old.
by A verified traveler
Posted 30 Apr 2024
The lobby was gorgeous! The rotating restaurant at the top was so cool! The staff was incredibly helpful and kind.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Caitlin, it's delightful to hear about your wonderful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you appreciated our stunning lobby and unique restaurant at the top. It's also fantastic that our team members were able to assist you and provide kindness throughout your stay. We hope to serve you again in the future.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Patty, it's wonderful to hear you had a memorable experience at The Westin Bonaventure Hotel & Suites, Los Angeles! We appreciate your fantastic rating and look forward to the opportunity to serve you again in the future. Safe travels!
by A verified traveler
Posted 29 Apr 2024
The place is good to stay but the restaurants did not have good service and food!
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Kashif, it's disappointing to hear that you were not entirely satisfied with your dining experiences. We constantly aim to deliver exceptional service and quality at our eateries. Your feedback helps us focus on what needs improvement. We hope to have another chance to make a better impression on you in the future.
by A verified traveler
Posted 29 Apr 2024
Would stay again!!
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Armando, it's wonderful to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles was enjoyable enough to have you consider returning. Our team appreciates your kind review and we're already looking forward to your next stay!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, Veronica!We're delighted your time at The Westin Bonaventure Hotel & Suites, Los Angeles was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
