Ratings based on 766 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Affordable, friendly, unfussy and wonderfully located -- right across the street from CBS Television City (if you have reason to visit the studio) and about a block to the swanky The Grove shops and the historic Farmer's Market and restaurants.
Comment from Hotel Management
30 Apr 2024 by SureStay Beverly Hills Management, Hotel Management
Dear Steven,Thank you for sharing your experience! We're delighted to hear you found our hotel affordable, friendly, and conveniently situated near CBS Television City and popular shopping destinations. We strive to offer a comfortable and hassle-free stay for all our guests. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back on your next visit to the area!Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 6 Apr 2024
The location is great, with complimentary breakfast provided. The property is old, air condition is noisy and hard to get a good sleep. It has a very narror underground parking.
Comment from Hotel Management
9 Apr 2024 by Customer Care Team, Hotel Management
Hi JASON,We're pleased to hear that you found our location great and enjoyed our complimentary breakfast. However, we apologize for any inconvenience caused by the age of our property and the noise from the air conditioning, which affected your sleep quality. We understand how important a good night's sleep is, and we'll work to address these issues promptly to ensure a more comfortable stay for our guests in the future. Additionally, we apologize for any challenges you experienced with our underground parking. Your feedback is invaluable to us, and we'll explore ways to improve this aspect of our property. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 25 Mar 2024
It’s very convenient and easy and they help very good customer service
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Hi yasir,We're thrilled to hear that you found our hotel convenient and that you experienced excellent customer service during your stay! Providing convenient accommodations and exceptional service are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 24 Mar 2024
Rooms and hotel in general very clean. Staff very friendly and helpful. Parking not so good,…,basement and outside oarking very tight and narrow.
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Hi Faye,We're delighted to hear that you found our rooms and hotel to be very clean and that our staff were friendly and helpful during your stay! Maintaining a clean environment and providing excellent service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. However, we apologize for any inconvenience caused by the tight and narrow parking situation. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities for our guests' comfort and convenience. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 23 Mar 2024
I was pleased with my two bedroom room and the hospitality of the staff
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Hi Candace,We're delighted to hear that you were pleased with your two-bedroom room and the hospitality of our staff during your stay! Providing comfortable accommodations and exceptional service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best Regards, Customer Care Team
by A verified traveler from Marietta
Posted 22 Mar 2024
Friendly & helpful staff. Quiet and clean room made our stay great.
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Hi Mary,We're thrilled to hear that you had a great stay with us! Providing friendly and helpful staff, as well as clean and quiet accommodations, are top priorities for us. We're delighted that we could meet your expectations in these areas and that you enjoyed a comfortable and peaceful experience. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 11 Mar 2024
Stayed for four nights and while the premises could use an upgrade and the room was small, the location was great and the staff was excellent and accommodating to deal with! Breakfast was included which was a welcome surprise, thank you!
Comment from Hotel Management
12 Mar 2024 by SureStay Beverly Hills Management, Hotel Management
Dear Elisa,Thank you for staying with us for four nights and sharing your detailed feedback. We appreciate your understanding regarding the need for an upgrade, and we're glad you found the location convenient. It's wonderful that our staff provided excellent and accommodating service throughout your stay. We apologize for any inconvenience caused by the room size and appreciate your understanding.We're pleased that the included breakfast was a welcome surprise. Your feedback is valuable; we'll use it to enhance our offerings.Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 10 Mar 2024
Convenient. Clean. Breakfast was ok.
Comment from Hotel Management
11 Mar 2024 by Customer Care Team, Hotel Management
Hi Marco,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient and clean, and that you enjoyed the breakfast. Your feedback is important to us as we continually strive to enhance our guests' experiences. If there are any specific areas you feel we could improve upon to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Best Regards, Customer Care Team
by A verified traveler
Posted 9 Mar 2024
Limited parking
Comment from Hotel Management
11 Mar 2024 by Customer Care Team, Hotel Management
Hi Guadalupe,We appreciate you bringing the parking situation to our attention. Ensuring convenient parking options for our guests is a priority, and we apologize for any inconvenience you experienced due to limited availability. We'll take your feedback into consideration as we work to improve this aspect of our service. Please feel free to reach out to our team directly if you have any further concerns or if there's anything else we can assist you with. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 7 Mar 2024
Great location. Property not in the best shape, but the rooms were clean and rates were a great value compared to other local options
Comment from Hotel Management
8 Mar 2024 by Customer Care Team, Hotel Management
Hi Sam,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great location and found our rooms to be clean. While we strive to maintain our property in the best possible condition, we understand that there may be areas for improvement. Rest assured, we'll take your comments into consideration as we continue to enhance our facilities. We're also pleased that you found our rates to be a great value compared to other options in the area. We hope to have the opportunity to welcome you back for another positive experience in the future!Best Regards, Customer Care Team
