Ratings based on 983 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Canoga park
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by Customer Care Team, Hotel Management
Dear Paula, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 25 Apr 2024
Clean room and excellent service
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Vanessa, thank you for your kind words! We're thrilled to hear that you found your room clean and that you received excellent service during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your future visits, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 24 Apr 2024
Good service
Comment from Hotel Management
24 Apr 2024 by Customer Care Team, Hotel Management
Dear Sharon, we're delighted to hear that you were pleased with the service provided during your stay! Ensuring that our guests receive attentive and courteous service is one of our top priorities. If there's anything specific that stood out to you about the service or if you have any suggestions for how we can further improve, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear JoAnne, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 18 Apr 2024
Very kind staff, thank you for your work.
Comment from Hotel Management
19 Apr 2024 by Customer Care Team, Hotel Management
Dear Kilian, thank you very much for your kind words! We greatly appreciate your recognition of our staff's efforts. Providing exceptional service is our priority, and we're thrilled to hear that our team made a positive impression on you. Your feedback motivates us to continue delivering excellent service to all our guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back in the future and providing you with another wonderful experience.Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 18 Apr 2024
It was kinda noisy but
Comment from Hotel Management
18 Apr 2024 by Customer Care Team, Hotel Management
Dear Blake, we apologize for any inconvenience caused by the noise during your stay. Ensuring a peaceful environment for our guests is important to us, and we'll consider your feedback as we work to handle any noise concerns. Thank you for bringing this to our attention, and we hope that despite this issue, you were able to enjoy your time with us. If you decide to stay with us again in the future, we'll do our best to make your experience more comfortable. Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler
Posted 14 Apr 2024
The managers are rude and after we had prepaid the entire stay before arrival, they demanded a $200 deposit and our credit card. They lock you out of room every day and you must return to office to get key reprogrammed. Our adult son and grandson stayed there because we went To Universal Studios and had to go get new key every evening when we were exhausted. They don’t let you into locked office.
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Lisa, we're deeply sorry to hear about the inconvenience you experienced during your stay. Rest assured, this is not the standard of service we aim to provide, and we truly apologize for any frustration caused by the deposit requirements and key issues. Your feedback is invaluable to us, and we will share these concerns with our management team to ensure better communication and a smoother experience for our guests in the future. If there's anything else we can do to assist you or make it right, please don't hesitate to reach out. Your comfort and satisfaction are important to us, and we appreciate your understanding.Best Regards, Super 8 North HollywoodCustomer Care Team
by A verified traveler from south san francisco
Posted 12 Apr 2024
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Comment from Hotel Management
13 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from south san francisco
Posted 12 Apr 2024
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Comment from Hotel Management
13 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 8 Apr 2024
Very good
Comment from Hotel Management
9 Apr 2024 by Customer Care Team, Hotel Management
Dear Josue, thank you for your positive feedback! We're delighted to hear that you had a very good experience with us. Providing excellent service and accommodations for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!Best Regards, Super 8 North HollywoodCustomer Care Team
