Ratings based on 4,833 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Salt Lake
Posted 2 May 2024
Clean, quiet, convenient, easy access to both the beach and the airport.
Comment from Hotel Management
2 May 2024 by Luz, Hotel Management
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 30 Apr 2024
Super expensive parking.
Room did not look nothing like online picture.
Room had a bad smell to it, like mildew and cigarette smoke.
Comment from Hotel Management
1 May 2024 by Sonesta, Hotel Management
I'm sorry to hear your stay was not at your satisfaction. Nevertheless thank you for your review!
by A verified traveler
Posted 28 Apr 2024
Marvelous experience
by A verified traveler
Posted 28 Apr 2024
Property smelled of mildew, don’t think they cleaned shower or curtain… then on top of all that they have the nerve to charge me 200.00 a night for a deposit..I’ve stated in 5 star hotel and the deposit was a one time fee. Period do not suggest
Comment from Hotel Management
28 Apr 2024 by Luz, Hotel Management
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Luz, Hotel Management
Thank you for the 4/5
by A verified traveler
Posted 27 Apr 2024
The food at the restaurant is not that great. The staff is average and the hotel needs a deep clean and windows cleaned. Overall fair.
Comment from Hotel Management
27 Apr 2024 by Sarah, Hotel Management
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see we fell short on your experience with our hotel.Please accept my apologies for this. We are considering revamping our property soon and I hope you give us a 2nd chance once we complete our renovations.
by A verified traveler from Fresno
Posted 26 Apr 2024
I liked that it was very close to the airport and also the parking garage where I left my vehicle.
Comment from Hotel Management
27 Apr 2024 by Sarah, Hotel Management
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.
by A verified traveler
Posted 26 Apr 2024
Nice
Comment from Hotel Management
26 Apr 2024 by Front desk team, Hotel Management
Dear Sagarika, thank you for the 5 out of 5!
by A verified traveler
Posted 25 Apr 2024
Good for a night after landing lax
Comment from Hotel Management
25 Apr 2024 by Luz, Hotel Management
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 25 Apr 2024
Nice hotel did well for an overnight stay close to LAX
Comment from Hotel Management
26 Apr 2024 by Emily , Hotel Management
Hi Michael, glad to hear you had a good experience! We hope to welcome you back soon :)
