Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
17 May 2024 by Victoria Houston, Hotel Management
Dear Arturo,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,
by A verified traveler
Posted 8 May 2024
Good location for my activities.
Comment from Hotel Management
8 May 2024 by Victoria Houston, Hotel Management
Dear Keith ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler from Henderson
Posted 27 Apr 2024
Comment from Hotel Management
1 May 2024 by Victoria Houston, Hotel Management
Dear Dreama,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
1 May 2024 by Victoria Houston, Hotel Management
Dear Arun,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 9 Apr 2024
Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.
Comment from Hotel Management
15 Apr 2024 by Victoria Houston, Hotel Management
Dear June,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
1 May 2024 by Victoria Houston, Hotel Management
Dear Kaila,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 1 Apr 2024
very convenient and provide 24/7 shuttle to ONT . Recommended
Comment from Hotel Management
1 Apr 2024 by Victoria Houston, Hotel Management
Dear Quilin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
by A verified traveler from Covina
Posted 26 Mar 2024
Convenient location, with friendly and helpful staff
Comment from Hotel Management
26 Mar 2024 by Victoria Houston, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Victoria Houston, Hotel Management
Dear Oliver,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
by A verified traveler
Posted 5 Mar 2024
Didn’t know this property had some renovations going on. Otherwise it was great!
Comment from Hotel Management
5 Mar 2024 by Victoria Houston, Hotel Management
Dear Kristen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
