Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gilbert
Posted 17 Jun 2024
Location to the fairgrounds
Comment from Hotel Management
18 Jun 2024 by Director of Front Office, Hotel Management
Dear Irene, Thank you for the excellent review of your stay at the Sheraton Fairplex Hotel & Conference Center. We are pleased you found our location to be ideal for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 17 Jun 2024
Very clean hotel
Comment from Hotel Management
18 Jun 2024 by Director of Front Office, Hotel Management
Dear Cecilia, Thank you for staying at Sheraton Fairplex Hotel & Conference Center. We enjoyed your kind comments about our fresh and clean accommodations! Thank you for sharing your review with other travelers, and we hope you will revisit the next time you visit Pomona.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 12 Jun 2024
Rooms are clean and beds are comfortable
Comment from Hotel Management
13 Jun 2024 by Director of Front Office, Hotel Management
Dear Heather, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center and for sharing your feedback. Ensuring a comfortable and enjoyable atmosphere is our top priority, and we are thrilled to learn that you found our well-maintained accommodations to your liking. We look forward to welcoming you back the next time you are in the area.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Director of Front Office, Hotel Management
Dear Ernest, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at the Sheraton Fairplex Hotel & Conference Center. We look forward to welcoming you back on your next visit!Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 6 Jun 2024
Very good
Comment from Hotel Management
7 Jun 2024 by Director of Front Office, Hotel Management
Dear Carina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Sheraton Fairplex Hotel & Conference Center.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Director of Front Office, Hotel Management
Dear Erika, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Sheraton Fairplex Hotel & Conference Center.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Director of Front Office, Hotel Management
Dear Melinda, Thank you for choosing Sheraton Fairplex Hotel & Conference Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Director of Front Office, Hotel Management
Dear Sergio, We love knowing that you had such a great experience. Thanks for choosing the Sheraton Fairplex Hotel & Conference Center, and we hope your next visit with us will be soon!Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 28 May 2024
Friendly, clean, minutes to the Fairplex.
Comment from Hotel Management
29 May 2024 by Director of Front Office, Hotel Management
Dear Grace, Greetings, and thank you for choosing our hotel! We are pleased to hear that you found our establishment to be welcoming and well-maintained. We are delighted to know that our proximity to the Fairplex added convenience to your stay. Ensuring a friendly atmosphere and cleanliness are top priorities for us, and we are glad that you experienced these during your visit. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 28 May 2024
Very rude staff only great thing is that it’s walking distance from the LA County Fair.
Comment from Hotel Management
28 May 2024 by Director of Front Office, Hotel Management
Dear Samantha, Thank you for choosing our hotel and for your candid review. While we are glad you appreciated our location, we sincerely apologize for the level of service you received from our staff. We take these comments seriously and will address your feedback with appropriate individuals to ensure these concerns are not repeated. We are grateful for your patience. Thank you again; we hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to the city.Griselda Amezcua - Director of Front Office
