Ratings based on 738 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Good
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Thank you for your feedback, Danielle. We're glad to hear that you found your stay at Rodeway Inn Ontario Airport Mills to be satisfactory.If there are any specific areas where we can improve to make your experience even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your perception of our hotel in the future.
by A verified traveler
Posted 9 Jun 2024
It was okay, I liked the AC. It worked for a night.
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Thank you for your feedback, Trinity, and for choosing to stay at Rodeway Inn Ontario Airport Mills. We're glad to hear that you found the air conditioning satisfactory during your stay.We apologize if there were any aspects of your stay that did not meet your expectations. If there are any specific areas where we can improve to make your experience better in the future, please feel free to let us know.We appreciate your input and hope to have the opportunity to enhance your perception of our hotel during your next visit.
by A verified traveler
Posted 26 May 2024
Place was quite comfortable and proximity to the airport was awesome. A little noisy due to the nearby train tracks. We were there for four days and the housekeepers never did check on our room. No big deal, but still.
Comment from Hotel Management
27 May 2024 by Guest Relations Specialist, Hotel Management
Hi Michael,We're delighted to hear that you found our hotel comfortable and conveniently located near the airport. While we apologize for any inconvenience caused by the nearby train tracks, we're glad to know that it didn't overshadow your overall experience. Regarding the housekeeping, we appreciate your feedback and will address this with our team to ensure future guests receive the attention they deserve. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Thank you for the perfect rating, Tshioni! We're delighted to see that you had a wonderful experience at Rodeway Inn Ontario Mills Mall. If you ever have any feedback or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Thank you for taking the time to rate your stay at Rodeway Inn Ontario Mills Mall, Joe. We appreciate your feedback, although it was a 3 out of 5. If there are any specific areas where we can improve, or if you have any suggestions to share, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience during your next visit.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Guest Relations Specialist, Hotel Management
Hi Nebojsa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 12 May 2024
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Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Maree,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler from Coconut Creek
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Albert,We are thrilled to hear that you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 5 May 2024
Train comes through multiple times at night.
Comment from Hotel Management
6 May 2024 by Guest Relations Specialist, Hotel Management
Hi Rachel,We sincerely apologize for any inconvenience caused by the train passing through during the night. While we understand the disturbance it may cause, please note that the hotel is situated close to the railway, and unfortunately, train schedules are beyond our control. However, we appreciate your feedback and will certainly take it into consideration as we strive to enhance the overall experience for our guests. We hope despite this issue, you were able to enjoy the other aspects of your stay with us.
by A verified traveler
Posted 3 May 2024
I didn’t feel comfortable to take a shower because the shower head was covered in rust and calcium. The staff is extremely friendly. The bed is super comfortable and I appreciate the extra blankets. I love that the rest of the room was clean, comfortable and included a mini fridge and microwave.
Comment from Hotel Management
4 May 2024 by Guest Relations Management, Hotel Management
Hi Rachel! Thank you for your feedback! We're pleased to hear that you found our staff to be extremely friendly and that you enjoyed the comfort of our beds and the amenities in the room.We apologize for any inconvenience caused by the condition of the shower head. Your feedback is valuable to us, and we will address this issue promptly to ensure that it's resolved for future guests.We're glad that the rest of the room met your expectations and that you appreciated the cleanliness and the inclusion of a mini fridge and microwave.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
