Ratings based on 986 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Everything
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Idalia,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that liked everything about our hotel and convenient location, which was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024
The sheets were not washed. We spoke to the front desk about the smell of marijuana in the room and they did nothing about it. I feel over charged for what I actually received. I was not offered any compensation on the bill will likely not return
Comment from Hotel Management
17 Jun 2024 by Hotel Management, Hotel Management
Dear Matthew,Your feedback highlights a significant breakdown during your stay, which is deeply concerning to us. This is not characteristic of our usual standards, and we apologize sincerely for the inconveniences you experienced. We are actively investigating the issues and will take immediate measures to prevent any recurrence in the future. Guest reviews are pivotal to our improvement efforts, and we appreciate your understanding and patience as we work to address these issues thoroughly. In any case, you are welcome to contact us.Sincerely, Hotel Management
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear Angelica,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We greatly appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager
by A verified traveler from Kansas City
Posted 14 Jun 2024
Convenient location near LAX with plenty of parking space. Good hot breakfast and excellent service. The rooms are dated. Shower temperature and water pressure was inconsistent. Hair dryer kept dying out. Outdoor pool is not in the most desirable area - doesn’t get sun most of the day.
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear JOHN,Thank you for your feedback. We're pleased to hear that you enjoyed our convenient location near LAX, ample parking, good hot breakfast, and excellent service. We apologize for the dated rooms, inconsistent shower temperature and water pressure, and issues with the hair dryer. We also understand your concern about the pool area. Your comments will help us make necessary improvements. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
This was a great experience
The staff is really professional and units are clean
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Omar,I'm glad to hear that you had a great experience at our hotel! Our staff takes pride in providing professional and friendly service to our guests, and it's wonderful to know that they made a positive impression on you. We also prioritize cleanliness and strive to maintain clean and well-maintained units for our guest's comfort. Your feedback is greatly appreciated, and we will continue to uphold these standards to ensure a pleasant stay for all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Lobby and parking has to many loitering people just sitting in their cars
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Miguel,Thank you for bringing this matter to our attention. We apologize for any inconvenience or discomfort caused by the presence of loitering individuals in the lobby and parking area. The safety and comfort of our guests are of the utmost importance to us, and we will address this issue promptly with our security team to ensure a more pleasant environment for all our guests. Your feedback is invaluable to us as we strive to maintain a welcoming atmosphere. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Cindy,Thank you for your feedback and for rating your experience with us. We're glad to hear that you had a positive overall stay. If there are any areas where we can improve and earn that extra star for a perfect rating next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
Any where i go, safety is my number one concern. Secondly, the attitude of the staff working in that environment. My stay in Comfort suites recently in LA was superb. I would like to go back there at any time.
Al.
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Al,Thank you for sharing your priorities when it comes to choosing accommodations. At our hotel, safety is our top priority, and we have stringent measures in place to ensure the well-being of our guests and staff. Additionally, our team is dedicated to providing exceptional service with a friendly and welcoming attitude to make your stay as comfortable as possible. We appreciate your feedback and look forward to welcoming you to our hotel soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Manager, Hotel Management
Dear Robert,We're thrilled to see your perfect score! Your rating confirms that we are succeeding in our mission to offer exceptional guest experiences. We appreciate your feedback and look forward to hosting you again soon. Thank you for the outstanding rating! We're overjoyed to know that you had a perfect experience at our hotel. Your satisfaction motivates us to maintain our high standards. We can't wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Great price near to the airport
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Manuel,We're delighted to receive your stellar rating and hear that you found our hotel to be a great value, especially given its proximity to the airport. Providing convenient and affordable accommodations is one of our top priorities, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager
