Ratings based on 708 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Tabassum, Hotel Management
Dear Yesenia,Thank you for choosing to stay with us and for taking the time to leave your feedback. We strive to provide the best experience possible for all our guests, and we are sorry to hear that your recent stay did not meet your expectations.We would greatly appreciate any additional details or specific concerns you may have had during your stay, as this will help us address and improve upon any issues you encountered.Please feel free to reach out to us directly at [your contact information] if there's anything else we can do to enhance your future visits with us.Best regards,
by A verified traveler from Stockton
Posted 10 Jun 2024
I slept and ate and showered with several roaches. The carpet was ripped in spots, especially the threshold which could be tripped on. The shower, with its rain like nozzle, hardly gets the job done.
All in all, I would never get a room there again, especially not for $178 a freaking night!
Comment from Hotel Management
11 Jun 2024 by General Manager., Hotel Management
Dear Robin,Thank you for taking the time to share your feedback. We take all guest comments very seriously, as they help us continually improve our services and facilities.However, after conducting a thorough review of our records, we have found that your reservation was marked as a no-show, indicating that you did not check in or stay at our property. Given this, it is clear that the details provided in your review cannot be accurate as you did not actually stay with us.Additionally, some of the specifics in your review, such as complaints about the carpet, are not applicable as our hotel does not have carpeted rooms. This further confirms that the review does not reflect an actual experience at our property.Expedia's guidelines state that reviews must be based on an actual stay at the property. Since our records confirm that you did not stay with us, we believe this review is not a truthful representation of an experience at our hotel. We will be reaching out to Expedia to request the removal of this review based on their guidelines.If you have any further concerns or if there has been a misunderstanding, please feel free to contact us directly.Thank you for your understanding.Best regards,
by A verified traveler
Posted 7 Jun 2024
Extra towels were hard to come by. The shower was always leaking hot water, which caused everything in the bathroom to be wet.
Comment from Hotel Management
8 Jun 2024 by General Manager., Hotel Management
Dear Mario,Thank you for sharing your feedback. I apologize for the inconveniences you experienced during your stay.I am sorry to hear that extra towels were difficult to obtain. We will address this with our housekeeping team to ensure that all guest requests are promptly fulfilled in the future.Regarding the issue with the leaking shower, I apologize for the discomfort this caused. Our maintenance team has been notified to address this problem immediately to prevent it from affecting future guests.Your feedback is invaluable in helping us improve our services, and I hope you will give us another opportunity to provide you with a better experience in the future.Thank you once again for your comments.Best regards,
by A verified traveler
Posted 6 Jun 2024
Quiet down the halls, especially at night. No running down the halls.
Comment from Hotel Management
6 Jun 2024 by General Manager., Hotel Management
Dear Christine ,Thank you for sharing your feedback. I apologize for any disturbances you experienced due to noise in the hallways, especially at night. We understand how important a quiet environment is for a restful stay.We will remind our staff and guests about maintaining a quiet atmosphere in the hallways, and we will be more vigilant in monitoring this to ensure a peaceful environment for everyone.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and restful stay in the future.Warm regards,
by A verified traveler
Posted 5 Jun 2024
During our stay, we had a few issues such as the keys not working 4 times in our 3-day stay. Room service not being done even with an in-person request the day before, pubic hair in the face towel, what appeared to be a drop of dried blood on the top sheet, and dirt with spider webs in the window of the bathroom shower. The vending machine took our money and the chips got stuck which wouldn't be a big deal but the chips cost $4 per bag. The sweet girl at the desk offered some that she had behind the desk but my kiddo with Autism was set on the selection he had made in the vending machine. Sirens every night/late morning dogs barking right outside the window. I will however say that the saving grace for this experience was the amiable and overly apologetic staff who did the best they could with the resources they had. Their customer service made it impossible to be upset even after wiping my face with a towel that had somebody else's pubic hair on it. Seriously though, the desk agents were all top-notch with hospitality.
Comment from Hotel Management
5 Jun 2024 by General Manager., Hotel Management
Dear Jami,Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the issues you encountered during your stay. The experiences you described are not reflective of the standards we strive to maintain, and I sincerely apologize for the inconvenience and discomfort you experienced.I am concerned about the issues with the room keys, housekeeping service, and cleanliness. We will address these matters urgently with our housekeeping team to ensure such oversights do not happen again.Regarding the vending machine incident, I apologize for the inconvenience and the distress it caused your child. I understand how important it is for guests, especially those with specific needs, to have a smooth and enjoyable experience. We will be looking into the vending machine issue to prevent future occurrences.I am also sorry for the noise disturbances from sirens and barking dogs. While some external noises are beyond our control, we will explore ways to improve the soundproofing of our rooms to provide a quieter environment for our guests.On a positive note, I am pleased to hear that our staff provided exceptional customer service and helped mitigate some of the issues you faced. Your kind words about their hospitality are greatly appreciated, and I will make sure to pass on your compliments to them.Thank you again for your feedback. It is invaluable in helping us improve our services. I hope you will give us another opportunity to provide you with a better experience in the future. Should you decide to stay with us again, please contact me directly, and I will personally ensure that your stay is comfortable and enjoyable.Best regards,
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager., Hotel Management
Dear Victoria,Thank you for your perfect rating of 5 out of 5! We are thrilled to know that you had a great experience during your stay with us.Your high rating is greatly appreciated and encourages our team to continue providing excellent service. If there's anything specific you particularly enjoyed or if you have any suggestions for us, please feel free to share.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 2 Jun 2024
Pool was closed due to beehive, coffee machine out of service for a week and you could hear every step taken by guests staying in the room above. Plus the desk staff had to be asked to restock breakfast options. It was clear staff wasn’t concerned with a quality stay for its guests. Would not purposefully stay here again.
Comment from Hotel Management
3 Jun 2024 by Tabassum., Hotel Management
Hello John ,Thank you for taking the time to share your feedback. I am sorry to hear that your experience did not meet your expectations.We strive to provide a high-quality experience for all our guests, and it is clear we fell short during your stay. Your feedback is essential for us to identify areas where we need to improve.Sorry about the coffee maker and the breakfast time. We are committed to making the necessary improvements to enhance our guests' experiences.Thank you once again for your valuable input. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Best regards,
by A verified traveler
Posted 1 Jun 2024
Staff were pleasant.
No airport shuttle on Sunday, so I walked from the airport. Glad I was able to in place of nowadays pricey alternate transportation.
Comment from Hotel Management
3 Jun 2024 by Tabassum, Hotel Management
Dear Efren,Thank you for your kind feedback! I'm glad to hear that you like our staff. We take great pride in providing excellent service, and it's wonderful to know that our team made a positive impression on you. We apologies for the shuttle service timing for that day. We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Tabassum, Hotel Management
Hello Vicky,Thank you for your feedback . We're glad to know that you had a positive experience overall.If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your feedback is invaluable as we strive to provide the best possible service.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 29 May 2024
This was perfect for what my family of four needed. The room came with a microwave and fridge which is a huge plus for traveling with kids. There was also a tub and the bed was comfy. I had a hard time sleeping as there was a lot of noise outside the room and outside the hotel. But overall good experience.
Comment from Hotel Management
30 May 2024 by General Manager., Hotel Management
Dear Chelsey ,Thank you for sharing your feedback. I'm delighted to hear that our accommodations met the needs of your family and that you found the microwave, fridge, tub, and comfortable bed to be valuable amenities for traveling with kids.I apologize for the noise disturbances you experienced both outside your room and the hotel. We understand the importance of a quiet and restful environment, and we will look into ways to improve the sound insulation for a better guest experience.It's great to know that, despite the noise, you had an overall good experience. We appreciate your kind words and look forward to welcoming you and your family back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,
