Ratings based on 960 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Staff was accommodating and resourceful. Had a few minor issues with the room but again with understanding and patience the staff came through. Very appreciative of everything that staff helped with.
by A verified traveler
Posted 9 Jun 2024
It was very clean, breakfast was ok. Quiet, however the wood furniture is dated and worn. Shower head was poor quality.
by A verified traveler
Posted 8 Jun 2024
Staff was great. Room was clean and comfortable. Shower was amazing.
Comment from Hotel Management
10 Jun 2024 by Alfredo, Hotel Management
Desi, Thank you for your recent stay, we appreciate and welcome your feedback. We are happy to see you enjoyed your stay and welcome you to visit us again soon. Best regards,
by A verified traveler
Posted 8 Jun 2024
The old film site and convenience to good restaurants in Burbank
by A verified traveler
Posted 8 Jun 2024
Liked the old film site and the staff were the best!
by A verified traveler from Las Vegas
Posted 6 Jun 2024
Enjoyed our stay. Staffmember Edward(I think thats his name)was exceptional. Continental breakfast was a great start for the day. My only complaint its time for the towels to be replaced. Buy new towels!!
by A verified traveler from Las Vegas
Posted 4 Jun 2024
The furniture could use a little TLC. Clean room and just enough amenities for a comfortable stay.
Comment from Hotel Management
10 Jun 2024 by Alfredo, Hotel Management
Helen, Thank you for staying at Portofino Inn, we value and appreciate your business and welcome your feedback. We are working on getting the furniture replaced or restored, that is in the works, during your stay at Portofino Inn if you need anything from the front desk, we are only a phone call away and our staff is already ready and happy to help. Thank you again and hope to see you again soon. Best regards,
by A verified traveler
Posted 27 May 2024
Warm greeting. Nice room. Easy check in and out.
Comment from Hotel Management
30 May 2024 by Alfredo, Hotel Management
Thank you for your recent stay, we appreciate your business and welcome your feedback. We are happy to see you enjoyed our hospitality and found our check in and check out process to be easy and affective. Everyone here is very welcoming and hospitable, we understand the quality of your stay means a lot and we will always put our best foot forward. Best regards,
by A verified traveler
Posted 22 May 2024
Great
Comment from Hotel Management
23 May 2024 by Alfredo, Hotel Management
Staci, Thank you very much for your recent stay, we are happy to see you enjoyed our accommodations. Please visit us again soon. Best regards,
by A verified traveler from DALY CITY
Posted 21 May 2024
The photos uploaded on line were either photoshopped or taken when it newly opened, probably years ago. They offer free breakfast from 7-10am, but when I checked out at 7:30am, hoping to have something to eat or drink, the office/dining area is still closed. The walls in between rooms are too thin that you can hear the noise from next door or on the second floor. The mattress needs to be replaced coz it's no longer comfortable to sleep on.
