Ratings based on 856 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Luis Bautista , Hotel Management
Thank you for your review, Glenn! We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to welcome you back again in the future!
by A verified traveler from Palm Springs
Posted 3 Jun 2024
This hotel was awesome! It has so much character and the staff was friendly and welcoming. The only issue we had was that there is no thermostat or A/C in the room. You have to request a temperature change from the front desk and they will turn on the A/C or heat accordingly. Other than that, I would stay here again!
Comment from Hotel Management
5 Jun 2024 by Luis Bautista , Hotel Management
Dear Sean,Thank you for taking the time to share your experience with us on Expedia! We're thrilled to hear that you found our hotel to be awesome and appreciated its character. It's wonderful to know that our staff made a positive impression with their friendliness and welcoming attitude.We apologize for the inconvenience you experienced regarding the temperature control in your room. Your feedback is invaluable, and we are exploring ways to improve this aspect of our service to enhance our guests' comfort.We're delighted that, despite this issue, you would consider staying with us again. We look forward to welcoming you back and providing you with an even better experience in the future.Best regards,
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Luis Bautista , Hotel Management
Dear Miriam,Thank you for taking the time to share your feedback on Expedia. We're glad to hear that you had a positive experience overall.We appreciate your comments and will be sure to share them with our staff, as they will be encouraged by your kind words. If there were any specific areas where we could improve, we would love to hear more about them so that we can continue to enhance our guests' experiences.Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Best regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Luis Bautista , Hotel Management
Dear Alicia,Thank you for taking the time to share your feedback on Expedia. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,
by A verified traveler
Posted 27 May 2024
i was born in the neighborhood 80 years ago and the hotel gave me superb access to my old stomping-ground. BUT unless you're deaf or a very heavy sleeper, you might want to avoid the rooms on Melrose.
Comment from Hotel Management
29 May 2024 by Luis Bautista , Hotel Management
Dear Felix,Thank you for your heartfelt review. We're delighted to hear that our hotel's location provided you with superb access to your old neighborhood. It must have been a wonderful trip down memory lane!We appreciate your feedback about the rooms on Melrose. We're sorry for any inconvenience the noise may have caused. Your input is invaluable, and we'll work on addressing this issue to ensure a more comfortable stay for all our guests.We hope to welcome you back soon!Best regards,Luis Bautista
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
17 Jun 2024 by Luis Bautista , Hotel Management
Dear Orvin Antonio, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
29 May 2024 by Luis Bautista , Hotel Management
Thank you kindly for sharing your experience at Palihotel Melrose with us. We would love the opportunity to welcome your back. Please don't be a stranger.Fondly,Luis Bautista
by A verified traveler
Posted 22 May 2024
The lobby is great. The restaurant is great. The staff were very nice.
The upstairs hall is dark and creepy. The room seemed clean but, I was nursing insect bites for days afterward — I think bedbugs.
I stayed recently at the other nearby Palihotel (West Hollywood) which was much, much better with no such issues.
by A verified traveler from West Hollywood
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Luis Bautista , Hotel Management
Dear Roland,We are delighted to hear that you enjoyed your experience.We value your insights as they help us improve and provide the best possible experience for all our guests.We look forward to welcoming you back in the near future.Warm regards,Luis Bautista Hotel Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
5 Jun 2024 by Luis Bautista , Hotel Management
Dear Michael,Thank you for sharing your feedback on Expedia. We appreciate you taking the time to let us know about your experience.We strive to provide the best possible service and accommodations for our guests, and we regret that your stay did not fully meet your expectations. Your feedback is important to us, and we will be sharing it with our staff to identify areas where we can improve.We value your input and hope to have the opportunity to welcome you back in the future and provide you with a better experience.Thank you once again for your review.Best regards,
