Ratings based on 2,948 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Professional staff
by A verified traveler
Posted 28 Apr 2024
Close to where i need to be downtown
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Deirdre, it's great to hear the Biltmore Los Angeles' central location was convenient for your trip. We appreciate your positive review and thank you for choosing our hotel. We hope to welcome you back soon.
by A verified traveler
Posted 28 Apr 2024
I have left comments already. Dissatisfied.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bethanne, it's regrettable to hear your stay did not meet your expectations. We strive to provide great experiences for our guests, and it's clear we fell short in this instance. Every comment is invaluable in improving our service and we value your feedback. We hope to have the opportunity to better serve you in the future.
by A verified traveler from North Bay Village
Posted 28 Apr 2024
Great customer service
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Manuel, it's wonderful to know that you appreciated the excellent customer service at Biltmore Los Angeles. Our team members take great pride in creating an enjoyable experience for our guests. We’re looking forward to welcoming you back.
by A verified traveler
Posted 27 Apr 2024
Nice place
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Jae woo, it's wonderful to know you found the Biltmore Los Angeles to be a pleasing accommodation. We appreciate your feedback and hope to host you again soon!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Gurpreet! We can't wait to see you again soon for another amazing experience at Biltmore Los Angeles. Have a great day!
by A verified traveler
Posted 25 Apr 2024
No room service, yes let me say that again they DO NOT OFFER any room service and have limited times they have even food available. The staff was rude about this and quite unfriendly.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Margaret, we regret to hear about the experience you've had in relation to room service and food availability. We believe in maintaining a high standard of service and we apologize if our team members did not reflect this during your stay. We've taken note of your feedback and aim to use it for improving guest experiences in the future.
by A verified traveler from Fontana
Posted 24 Apr 2024
Older hotel that has been restored beautifully. Area was quiet. Valet was excellent. Check in was easy. Breakfast options were meh for the cost. Lots of restaurants options around. Would definitely stay again.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Norma, we're thrilled to hear your stay at Biltmore Los Angeles exceeded your expectations, especially noting our excellently handled valet service and our simple check-in process. We continually strive to refine our offerings, including the breakfast selection. Your feedback is highly appreciated and will help us in this endeavor. It's wonderful to know our restored charm and quiet surroundings have left a positive impact, and we’re looking forward to welcoming you back for another delightful experience.
by A verified traveler from Anaheim
Posted 23 Apr 2024
I’m disappointed about the lack of customer service by the woman who checked me in. She was not friendly and put me in a room that smelled and it was overlooking a roof with a noisy AC unit. I came back down to the lobby to switch rooms and had better service by someone else. It was just odd that she offered other people directions about WiFi access, directions to the elevator and a welcome water bottle to them, but not me. Just not a good experience for me.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Karen, thank you for taking the time to share your experience with us. We understand that your initial encounter with our front desk team member did not meet your expectations, which is not typical of our usual high-level customer service. It's regrettable to hear about the initial room assignment as well. We are always striving for improvement and your feedback about the mentioned areas will be addressed. We're pleased to know that your subsequent interaction was more positive and we assure you of better experiences in future visits.
by A verified traveler
Posted 23 Apr 2024
The staff was very nice, the historic details were really cool to see, the room was beautiful and in great condition! Our only complaint was that we couldn’t use the jacuzzi or steam room because they were out of order. The pool was so nice!!
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Jordan, it's great to hear your kind words about Biltmore Los Angeles. We're thrilled you found our team members personable and our unique architectural characteristics appealing. However, we apologize for the temporary unavailability of some amenities, and appreciate your understanding. Thank you for mentioning our well-maintained rooms and enjoyable pool area though. We look forward to welcoming you back for an even better experience.
