Ratings based on 994 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Needs some updates, and a good cleaning. Staff very nice.
by A verified traveler
Posted 13 May 2024
Staff is very friendly and the property is convenient. The AC was super noisy though. Woke us up every time it turned on. Other than that, the bed was comfortable.
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hi John,We're pleased to hear that you found our staff friendly and our property convenient during your stay! However, we apologize for the inconvenience caused by the noisy AC unit. Your comfort is important to us, and we'll address this issue promptly to ensure a more restful experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another comfortable stay soon!Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 5 May 2024
First of all i called La Casa Inn to let them know that a guest named Meliisa Lednak expects to stay there for two days ( Friday and Saturday) but the male abruptly hanged up...so she arrived LAX..she me that she was very tired but she took shuttle and train to Pasadena...found motel...she tried to explain that she wanted to ask a favor to leave her baggage so she can go sightseeing ( she arrived LAX at 930am....motel ( 12 noon). Guess what he said ( I believe that he was same person who hanged up). Guess what he told her that she has to pay 33 dollars to check in but few minutes later he demanded that she has to pay 50 dollars... anyway she was very tired ..she have to stay there inside until 230pm so she was allowed to check in....yes she was very disappoined but she was stucked in hot bath because of her sore feet....yes I felt bad how she feel....really awful motel manager...
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Hi Jeffrey,I'm sorry to hear about this unpleasant experience with La Casa Inn and how it impacted your friend Melissa Lednak. It's unfortunate that the motel staff was unhelpful and charged inconsistent fees for checking in early. This kind of treatment is unacceptable, especially for a guest who had a long journey and simply wanted to leave her baggage while waiting to check in. We expect staff to be courteous and accommodating, and it's frustrating to hear that Melissa was not treated this way. The abruptness and lack of clear communication, along with the changing fees, are not professional and should not happen. No guest should be left feeling frustrated and unwelcome, especially after a tiring journey. Thank you for bringing this to light. If Melissa would like to file a complaint or report this behavior to motel management, we'd be glad to assist in guiding her through the process. Additionally, I suggest sharing this feedback on relevant review platforms to alert other travelers. I hope Melissa's subsequent travels were more pleasant, and I’m sorry this experience was so disappointing.Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 26 Apr 2024
Bedding and towels were immaculate. So room felt usable. But shower had not been cleaned after previous guests. Spots of food on blinds, microwave and fridge door. No toiletries, but I asked for shampoo and the housekeeper brought it. Staff was very nice. Wish there was coffee and food closer by.
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Hi Margaret,Thank you for sharing your feedback with us. We're glad to hear that the bedding and towels were immaculate and that our staff was attentive, especially when you asked for shampoo. However, we apologize for the cleanliness issues you encountered with the shower, blinds, microwave, and fridge door—this is not the standard we strive for. We'll be addressing these concerns with our housekeeping team to ensure thorough cleaning and to avoid these oversights in the future. It's unfortunate that you had to request toiletries instead of finding them readily available, and we'll work to ensure they are consistently stocked in all rooms. We understand that access to coffee and food can be important for guests, and we'll look into providing more information about nearby options or ways to make these amenities more accessible. Thank you for bringing these issues to our attention, and we're grateful for your patience as we work on improving. If you choose to stay with us again, we'll do our best to provide a more seamless and enjoyable experience!Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hi Jazmin,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 20 Apr 2024
No issues at all
Comment from Hotel Management
25 Apr 2024 by Customer Care Team, Hotel Management
Hi Camilo,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 14 Apr 2024
Should not be listed as a hotel! It’s a Motel! Super ran down! Breakfast was half a muffin and orange juice! Front desk manager was really nice!
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Cary, we appreciate your feedback and apologize for any confusion regarding our property classification. We strive to provide accurate descriptions of our accommodations to ensure that guests know what to expect during their stay. We're sorry to hear that you found our property to be more aligned with a motel and that you were disappointed with the breakfast offerings. Your comments regarding the condition of our property are concerning, and we'll handle them promptly to ensure a more pleasant experience for our guests in the future. However, we're glad to hear that you had a positive interaction with our front desk manager. Please know that your feedback is valuable to us, and we'll use it to make necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 7 Apr 2024
It was the perfect distance to the hike
Comment from Hotel Management
13 Apr 2024 by Customer Care Team, Hotel Management
Hi Saeli,We're thrilled to hear that our hotel's location was ideal for your hiking plans! Providing convenient accommodations for our guests' activities is always our goal. If there's anything else we can do to make your stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, La Casa InnCustomer Care Team
by A verified traveler
Posted 26 Mar 2024
Pillow and blankets and towels were all dirty. So much noise, walls are paper thin. Staff didn’t have good service.
Comment from Hotel Management
26 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest,I'm truly sorry to hear about your disappointing experience. Cleanliness and quality service are paramount to us, and it's disheartening to learn that we fell short of your expectations in these areas. We take your feedback seriously and will address these issues immediately to ensure they are not repeated. Please accept our sincerest apologies, and if you're willing to give us another chance, we'd love the opportunity to make it right for you.Best Regards, La Casa InnCustomer Care Team
