Ratings based on 964 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Good Staff and rooms were super clean and well maintained.
Comment from Hotel Management
30 Apr 2024 by Helen, Hotel Management
Dear Darshan,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff accommodating and our rooms up to your standards. Maintaining a clean and comfortable environment is always a top priority for us, and it's wonderful to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Helen
by A verified traveler
Posted 30 Apr 2024
Staff was really good and room were super clean and tidy.
Comment from Hotel Management
30 Apr 2024 by Helen, Hotel Management
Dear Darshan,Thank you for your kind words! We're delighted to hear that our staff left a positive impression on you and that you found your room to be clean and tidy. Providing excellent service and maintaining a comfortable environment are always our top priorities, and we're thrilled to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back for another fantastic experience soon!Warm regards,Helen
by A verified traveler
Posted 30 Apr 2024
Good staff but unsafe. Once a homeless walked into the lobby! Security needs work. Room was not the best in terms of cleanliness
Comment from Hotel Management
30 Apr 2024 by Helen, Hotel Management
Dear Denise,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our staff; they are dedicated to ensuring every guest feels welcome and attended to during their stay.We are genuinely sorry to hear about your experience regarding safety concerns and cleanliness. Please rest assured that the safety and security of our guests are of utmost importance to us, and we are taking your comments seriously. We are actively reviewing and enhancing our security measures to prevent such incidents from occurring in the future.Regarding the cleanliness of your room, we apologize for any lapse in our standards. Our housekeeping team strives to maintain a high level of cleanliness throughout the hotel, and we regret that we fell short during your visit. Your feedback will be shared with our housekeeping staff to address any areas of improvement immediately.We hope that you will give us another opportunity to provide you with the exceptional experience that we are known for. Please do not hesitate to contact us directly if there is anything further we can assist you with.Warm regards,Helen
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Helen, Hotel Management
Dear Gloria,Thank you for taking the time to rate your stay with us. We appreciate your generous 4-star rating and are thrilled to hear that you had a positive experience during your time at our hotel.We are committed to providing exceptional service and comfortable accommodations, and your feedback reaffirms the hard work we put in every day. If there are any areas where you believe we could further improve and earn that elusive 5-star rating next time, please don't hesitate to let us know. Your insights are invaluable to us as we strive for excellence.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Helen
by A verified traveler
Posted 24 Apr 2024
The staff were nice
Comment from Hotel Management
24 Apr 2024 by Helen, Hotel Management
Dear Law,Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back soon for another fantastic experience!Best Regards,Helen
by A verified traveler
Posted 24 Apr 2024
The complimentary morning breakfast needs to be better.
Comment from Hotel Management
25 Apr 2024 by Helen, Hotel Management
Dear Kamron,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and take your comments about our complimentary breakfast seriously.We apologize that our breakfast did not meet your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to enhance the quality and variety of our breakfast offerings to better cater to the preferences of our guests.We would welcome any specific suggestions you may have regarding how we can improve our breakfast experience. Please know that your input will be carefully considered as we work to make positive changes.We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience that exceeds your expectations.Warm regards,Helen
by A verified traveler
Posted 22 Apr 2024
Old, area outside old dirty, only 1 receptionist,
Comment from Hotel Management
22 Apr 2024 by Helen, Hotel Management
Dear Sussie,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the condition of our property and the cleanliness of the surrounding area. Rest assured, we take these concerns seriously and will be addressing them promptly to ensure a more pleasant environment for our guests.Regarding the limited number of receptionists, we apologize for any inconvenience this may have caused during your stay. We will review our staffing arrangements to ensure that we provide efficient and timely service to our guests at all times.Your feedback is invaluable to us as we work towards improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.Warm regards,Helen
by A verified traveler
Posted 20 Apr 2024
Actually we were a bit nervous with this booking but you super eded every expectation and we were completely happy with our choice. Thank you for keeping your property well maintained and beautiful.
Comment from Hotel Management
29 Apr 2024 by Helen, Hotel Management
Dear Jayne,We're thrilled to hear that we exceeded your expectations and that you were completely happy with your stay! Providing a well-maintained and beautiful property for our guests is our priority, and we're delighted that you appreciated it. Your satisfaction means the world to us, and we look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing our hotel!Helen
by A verified traveler
Posted 20 Apr 2024
Nice hospitality but problem with Sower hot water
Comment from Hotel Management
20 Apr 2024 by Helen, Hotel Management
Dear Reddy,Thank you for your feedback! We're glad you enjoyed our hospitality. We apologize for the inconvenience with the hot water in the shower and will address this issue promptly. We hope to welcome you back for an improved experience in the future!Warm Regards,Helen
by A verified traveler
Posted 19 Apr 2024
The hotel was great. Nice staff. The breakfast lady was exceptionally awesome! She did everything for everyone smiling and happy to help, I really like her a lot, she deserves a really good raise. The front dest stuff was fast and welcoming. I like the rooms and the view from my windows. I recommend this hotel for sure!
Comment from Hotel Management
19 Apr 2024 by Helen , Hotel Management
Dear Valmir, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at our hotel. We'll be sure to pass along your kind words to our staff, especially the breakfast lady. We're glad you enjoyed the service and found our team welcoming. It's fantastic to know that you liked the rooms and the view as well. We truly appreciate your recommendation and hope to welcome you back soon!Helen
