Ratings based on 499 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Beautiful hotel in a former bank building. Nice room, restaurant and bar. Great roof deck with pool. There isn't much to see or do in the immediate area, and downtown LA in general has some very sketchy blocks.
Comment from Hotel Management
1 Jun 2024 by Skylar Gustavson , Hotel Management
Thomas,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our beautiful hotel, the nice rooms, and our restaurant and bar. It's also great to know that you appreciated our roof deck with the pool.We understand that the immediate area can have its challenges, and we appreciate your feedback. We hope the amenities and service at our hotel made your stay enjoyable despite this.We look forward to welcoming you back soon!Warm regards,Skylar GustavsonAssistant Director of Front Office
by A verified traveler
Posted 27 May 2024
I have never felt more unwelcome at a hotel in 25 years of extensive travel for work. The management here has no idea what customer service is. This is especially true of the Assistant Manager Skyler who is rude, condescending, and has zero listening skills. The hotel itself is pretty but non functional. Issues include: elevator lights out, no dresser for clothes in bedrooms, no basic amenities such as hooks for towels, coffee maker, and refrigerator for beverages, glass drinking glasses not changed in four days, housekeepers talking loudly in hallways, bar/restaurant closing early, slow car valet service (for $60 a day), etc. I suggest coming here for a drink to see the beautiful lobby, but stay elsewhere. The hotel management is terrible and should undergo extensive customer service training or be fired.
Comment from Hotel Management
27 May 2024 by Yuri, Hotel Management
Dear Robert, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. It’s clear we did not meet your expectations, and for that, we are truly sorry.Your comments about the lack of basic amenities, housekeeping issues, and the overall service you received, are concerning. Please know that we take this feedback seriously and will address these matters with the relevant departments to ensure improvements are made.Thank you for bringing these issues to our attention.Best regards,Yuri RamosDirector of Front Office
by A verified traveler
Posted 25 May 2024
The booking indicates parking is available, yet it fails to specify that it's valet parking at a cost of USD 60/night plus tax. The advertisement and booking are misleading. It should accurately disclose that the parking is valet and its nightly cost, as this is crucial information for travelers when booking hotels.
Comment from Hotel Management
26 May 2024 by sara, Hotel Management
Hello Reyimu,Thank you for choosing to stay with us here at Hotel Per La. Our price for valet on both third party websites and on our hotel's direct website we can assure you are accurate with both Overnight valet and Day rates are clearly labeled with correct priceing. Would you mind sending us over where you saw otherwise. We sincerely apoligize for any confusion this may have caused. Our valet and front desk team are also informed of our pricing as well if there was anything we could have done to clarify throughout your stay. We hope to deliver you a great stay again soon if your travels should take you to the Downtown Los Angeles area.Best,Hotel Per La
by A verified traveler
Posted 23 May 2024
Very centrally located in downtown.
Comment from Hotel Management
25 May 2024 by Sara, Hotel Management
Hello Brandi,Thank you so much for your kind words and stellar 5 star review. We so hope to welcome you again soon!Ciao! Hotel Per La
by A verified traveler
Posted 22 May 2024
This hotel is absolutely beautiful, staff is very friendly, it’s in a very centric location, and it’s very comfortable to stay. I stayed with my daughter for 6 days and we loved it!
Comment from Hotel Management
25 May 2024 by Sara, Hotel Management
Hello Alexandra,Thank you so much for your kind words and stellar 5 star review. We so hope to welcome you again soon!Ciao! Hotel Per La
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Sara, Hotel Management
Dear Heejin,Thank you so much for your 5 star review! We are so glad you enjoyed your stay here at Hotel Per La ad cannot wait for you to visit us again soon!Best,Hotel Per La
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Sara, Hotel Management
Dear Jennifer,Thank you so much for your kind words and review We so hope to have you come visit us again soon here at Hotel Per La.Ciao!Hotel Per La
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Skylar Gustavson - ADFO, Hotel Management
Dear Emily, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had an excellent experience during your stay with us. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay in the future.Skylar GustavsonAssistant Director of Front Office
by A verified traveler
Posted 2 May 2024
World class customer service, beautiful oasis off the busy streets of DTLA
Comment from Hotel Management
3 May 2024 by sara, Hotel Management
Hello Keegan,Thank you so much for your kind words and positive review. We are so happy you enjoyed your stay here at Hotel Per La. Please come see us again soon!
by A verified traveler
Posted 2 May 2024
DO NOT STAY HERE IF YOU WANT TO LIVE IN A DIRTY DUSTY NASTY HOTEL. We arrived late at night tired paid my earned hard money to a hotel that was nasty… the room was dirty, hair everywhere on the floor, bed and towels that we had. Dust everywhere, the room had a weird smell, I even called front desk to ask if the windows open. Hair ties on ground and bathroom. There was a big black dirt that looks like a dead cockroach… ripped sheets and stained. I told front desk and I apparently spoke with the head front desk manager said this is not their standards and they will clean it for me and we will go and double check to make sure the room is clean. I came back after hours to the room allllll the dirt is still were it is but my bed was made lol I went and complained again and they said they are so sorry and they will clean it. Finally on the third day it was clean. The location also has a lot of homeless people it’s scary to leave the hotel at night. The front door staff were the most welcoming. Other than that I have nothing good to say. Also I reached out to Expedia for refunds for the days that my room was filthy and the hotel said they can’t refund due to policy. But so quick to up charge you on stupid destination fees and to take your money for bookings
Comment from Hotel Management
3 May 2024 by Sara, Hotel Management
Good Day Dina,We are truly so sorry for the inconsistencies and inconveniences you experienced throughout your stay. K know our manager has reached out to you personally about this matter. This is not our standard and hope to have the opportunity in the future to make it up to you.
