Ratings based on 46 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Room is cute wirh patio
Great location
Nice pool
Friendly staff
Comment from Hotel Management
31 May 2024 by Leah Edwards, Hotel Management
Good Evening Cindy,Thank you so much for this! It is so great to hear that you enjoyed our location, amenities and that the staff were welcoming and accommodating. We hope to welcome you back soon!Best,Leah
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
10 May 2024 by Leah Edwards, Hotel Management
Dear Michael,Thank you so much for this five star review! It is so great to see that you enjoyed your time with us and we cannot wait to welcome you back!Best,Leah
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Leah Edwards, Hotel Management
Good Afternoon Tyler,Thank you so much for this five star review and we cannot wait to welcome you back!Best,Leah
by A verified traveler
Not Chic and Cool. Cheaply done and cold.
Posted 16 Feb 2024 on HotelsThe lobby was fine. As we were checking in we were informed that we had to pay to park. There was no parking lot since the recent storm so we had to park in front of our room 1/2 way on the sidewalk.
I thought the room was bad until I was FaceTiming a friend. She asked me if I was allowed to have a phone in jail. I told her I was in a hotel. She said it looks like a jail and I agree 100 percent. That was the perfect description. The dirty brass, filthy Venetian plaster, and the cement floors added to the jailhouse vibe. The road noise doesn’t help at all. The rooms are actually backed into the highway.
It looks like the designer was going for a chic and cool beach pad feel. Instead it is cheap and cold. There are no real amenities in the room but a mini bar I paid $16.50 for chips and a coke.
I wish we would have stayed over the hill in Calabasas.
Comment from Hotel Management
21 Mar 2024 by Leah Edwards, Hotel Management
Good Afternoon Georgia,Thank you for taking the time to write this review and I am so sorry we were not what you expected and you felt the product was not worth the value.Best,Leah
by A verified traveler
Posted 15 Feb 2024
The customer service does not match the property.
Comment from Hotel Management
16 Feb 2024 by Leah Edwards, Hotel Management
Good Morning Linda,Thank you for taking the time to write this and I would absolutely love to hear about what missteps in service you experienced and how we may rectify this moving forward as this is not what I expect from my staff nor should any guests.Best,Leah
by A verified traveler
Posted 14 Feb 2024
Historic site.
Comment from Hotel Management
16 Feb 2024 by Leah Edwards, Hotel Management
Good Morning Danilo,Thank you so much for this and we hope to welcome you back soon!Best,Leah
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Leah Edwards, Hotel Management
Good Afternoon Amanda,Thank you so much for this! I am thrilled to see you enjoyed your time with us and we hope to welcome you back soon!Best,Leah
by A verified traveler
Posted 7 Feb 2024
I would never ever stay here again. Outrageously expensive for what you get. The only place to hang clothes is on a PIPE coming down from the ceiling !! The $28 resort fee is laughable and so is the parking fee of $25
Comment from Hotel Management
9 Feb 2024 by Leah Edwards, Hotel Management
Good Morning Rhea,Thank you for taking the time to write this review and I am so sorry that the minimalistic aesthetic of the hotel was not to your liking. Our Resort Fee does include complimentary Box Water in the room and for replenishment, complimentary Counter Culture Coffee and teas in the lobby each morning, Wifi and access to our bicycles, surf board and Malibu's only hotel pool. I am terribly sorry if that was not relayed to your upon check in and again, I apologize we did not hit the mark for what you were looking for in your stay.Best,Leah
by A verified traveler
Posted 31 Dec 2023
Good minimalism hotel with nice features.
Comment from Hotel Management
1 Jan 2024 by Leah Edwards, Hotel Management
Good Morning Junwei,Thank you so much for this five star review and I am so happy to hear you loved the aesthetic of the hotel! We hope to welcome you back soon and Happy New Year!Best,Leah
