Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I've stayed at this property three times now over a 4 year period and love it each and every time. The rooms are beautiful and clean, friendly staff, great food and bar, beautiful pool and gym area. Walkable to shops/food.
by A verified traveler
Posted 2 May 2024
The property was great. Two blocks from Otis College. Easy to stay at.
Rooms should have black out shades and sound machines if you are staying next to the road.
Comment from Hotel Management
3 May 2024 by Viviana, Assistant Front Office Manager , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
JoAnna, it seems like your experience at our hotel did not meet your expectations. We sincerely appreciate the rating and would welcome any additional feedback you might have so that we can further improve our services at Hotel Indigo Los Angeles Downtown.
by A verified traveler
Posted 28 Apr 2024
My new go to hotel when visiting downtown La. Everything was great. I even got upgraded to a suite. We had a blast. It was so nice and clean. The staff was amazing everyone was so professional. Walking distance to so much. We went to Lakers game and it was only a 5 min walk. I will be back soon
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Keanna, we're thrilled to hear that Hotel Indigo Los Angeles Downtown has become your top choice when visiting downtown LA! It's always a pleasure to provide a memorable experience to our guests, particularly with an upgrade to a suite. The professionalism of our team members and cleanliness of our hotel are areas we're proud of. We're also glad you enjoyed the close proximity to local attractions, including the Lakers games. We look forward to welcoming you back soon.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing, Mhin!At Hotel Indigo Los Angeles Downtown, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
by A verified traveler
Posted 26 Apr 2024
The stay here was incredible, they have everything you need to provide. They are very friendly and help you all the time, even with your luggage. I would always come back!
Comment from Hotel Management
26 Apr 2024 by Viviana, Assistant Front Office Manager , Hotel Management
Thank you for your kind feedback! We look forward to welcoming you back soon
by A verified traveler
Posted 24 Apr 2024
Staff was provided great service
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Sabrina, your compliments on our team members delivering excellent service are greatly appreciated. At Hotel Indigo Los Angeles Downtown, we aim to provide an exceptional experience for our guests. We're glad to know we succeeded with you. Looking forward to welcoming you back soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Donovan, it's fantastic to see your positive rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. Feedback like yours makes us proud of the experience we provide for our guests. We're grateful for your support and hope to welcome you back in the future. Safe travels!
by A verified traveler
Posted 23 Apr 2024
No drinks available at the pool. Limited dining options.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Max, we appreciate your feedback on your visit. It seems there were a few hiccups in our poolside service and food selection. Rest assured, our team members are persistently working on diversifying our dining choices and improving available services for a complete and satisfactory guest experience. We hope your next stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel, will bridge the gap. Thank you for sharing your thoughts.
by A verified traveler
Posted 21 Apr 2024
The staff was helpful and friendly
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Hugo, we are thrilled to know that our team members at Hotel Indigo Los Angeles Downtown made your stay memorable with their helpful and friendly nature. Thank you for your positive feedback! We look forward to welcoming you back for another brilliant experience in our vibrant city.
