Ratings based on 26 Verified Reviews
2.7 Room cleanliness
2.5 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Some effort had been made to clean (toilet had been sanitized, bedding was fresh) there were still problems….previous occupant had left (spoiled) food in the oven, pubic hairs on washbasin, bath mat soiled, no lighter for gas stove, no cutlery. When I messaged they bought a lighter.
Worst of all was trying to find the place and gain access after an overnight flight….there was no response from the facility when I called. When we located the lockbox there was no key inside.
Comment from Hotel Management
16 Jun 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
Ingrid your great thank you we will correct amd make the future stays better from you showing us how to we appreciate two out of 5 and hope to get better later
by A verified traveler from san jose
Posted 10 Jun 2024
We arrived at the place at midnight place hard to know if was the right place nobody to check this place don't look safe at all it looks is an old house converted to apartments with a lot of locked gates for each apartment you don't know where is the right entrance afraid of knock at the door and you find somebody there my family was afraid when we got there we left with out getting in there and book to motel 6 in pasadena at 1 AM I should look at the reviews before if you traveling with kids not a safe place waist my money but safety is priority.
Comment from Hotel Management
16 Jun 2024 by Candice The Greatest Tourist 5 stars, Hotel Management
We will try harder and work to please we are posting more signs and getting additional staff to make sure the property meets and it will supersede all likes
by A verified traveler
Posted 20 May 2024
The windows do not have curtains in the common areas.
Comment from Hotel Management
22 May 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
Thank you so much for informing us we've never had that complaint...
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
Myung you are such a great guest thank you for the 5 stars I loved having you stay thank you for helping me.....I will of course keep the wifi information in the suites, and try and keep information on the resturants around Thanks SO Much....
by A verified traveler
Posted 23 Mar 2024
It was very difficult to navigate myself around property, the instructions were unclear and the owner was not really cooperative. I ended up booking another hotel. Would not recommend.
Comment from Hotel Management
25 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
Wow we really appreciate the stay and support, we are putting up additional signage to help, You were great I sent the check in information, and we assumed till readiing you where inside of the suite... And where doing a lay over today ...... Which I was doing complimentary, I'm very sorry I thought I took care of you.... by giving two choices of suites....... and we sent every thing in advance through the emailing system of expedia, but so sorry. Los Angeles get roughly 100,000 tourist every weekend and from what i understand that even if we send the information, things can happen thats why i sent the information via you by text.... Weekends everybody is coming and going We try our best and will up the game with additional signage and instructions We will send to all guest immediately before arrival we want you to be happy and we appreciate your patronage... We are currently doing a room check so we can clear your stay since its contactless and We really look forward to granting you a free night stay for you or a family member the next time your available If we have the availability........
by A verified traveler
Posted 9 Mar 2024
It wasn't far from the crypto.com Arena
Comment from Hotel Management
30 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
5 stars close to Cyrto thanks so much
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
6 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
We really appreciate your business. Thank you for the review.... It helps us to improve....
by A verified traveler
Posted 22 Jan 2024
Our room was not ready when we arrived, the bed was slept in, the trash was full and had clumps of hair in it. There were used and wet towels on the floor. We tried calling Candice, but she did not pick up and the voicemail box was full. I took pictures and texted them to her, she never responded. The room was unsanitary, so we had to find a different place to stay at the last minute. Extremely disappointed. She did make sure to fully charge our card anyway.
Comment from Hotel Management
11 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
please Alisha could you contact me so i can confirm our information of the stay with yours to make sure iin the future stays are good and no problems...... cordially
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
thank you appreciate that the stay was great and for the stars we do our best aand will try harder and improve this summer we are doing a victorian flower/ butterfly garden will keep you posted
by A verified traveler
Unacceptable
Posted 16 Jan 2024 on HotelsIt’s supposed to be NO star if you have. This property is not in a living condition. The owner should have not rented this out. I have to leave and find another place to stay after the first night. Broken window. NO heat. Water barely working. Dirty towels. Not clean/spider webs. Waste 1/2 hour at 2:30am in the morning due to wrong code and cannot reach the management until third calls. Waste a lot of my time and money. Truly I expect a full refund from this incident. Unacceptable. 😭😭😭
Comment from Hotel Management
14 Mar 2024 by Candice The Greatest Toourist 5 stars, Hotel Management
Thanks so much for the 2 points we will try for better, we desire to address all issues, but we have to hear immediately we will give several numbers for points of contact and try an make future guest feel like kings or Queens
