Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Friendly, clean, convininent.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Alexander, the Hilton Garden Inn Los Angeles/Hollywood truly appreciates your positive comments. We're thrilled to read that you found our hotel to encompass friendliness, cleanliness and convenience. Looking forward to serving you again in the future.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 18 Apr 2024
Staff was all extremely friendly and patient which was very comforting to have being so far from home. So many attractions were super close so made us very happy
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Crystal, we are overjoyed to know that at Hilton Garden Inn Los Angeles/Hollywood, our dedicated team members were able to provide a comforting and welcoming environment. We're also glad that you appreciated our proximity to numerous local attractions. Your satisfaction truly means a lot to us. We can't wait to welcome you back on your next trip!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 15 Apr 2024
What I didn't like is I had to pay for valet when they didn't even move my car from when I initially parked it.
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Rosemary, we're delighted you chose to stay at Hilton Garden Inn Los Angeles/Hollywood. It's regrettable to hear your concerns about the valet service, rest assured, it is our intention to provide top-notch services that cater to our guest's needs. We hope to offer a more seamless experience on your next visit.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
We appreciate you leaving your feedback with us, Homayoon.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Dianna, it's wonderful to see your 5-star rating for Hilton Garden Inn Los Angeles/Hollywood. We're grateful for your high scoring of your visit and look forward to welcoming you back in the future!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, Maria!We're delighted your time at Hilton Garden Inn Los Angeles/ Hollywood was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 1 Apr 2024
Very small
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
Manoj, we understand that you found the size of the accommodation not to your liking. Although some guests see our compact spaces as efficient and cozy, we do realize that it won't appeal to everyone. You might find our larger suites more comfortable for your needs in the future. Thank you for leaving us your feedback.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 26 Mar 2024
Everything was very good. Only bad part is the $45 valet parking nightly
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Kayla, it's wonderful to hear that your stay at Hilton Garden Inn Los Angeles/ Hollywood was very good. We understand parking in highly visited areas can often be a challenge. We seek to provide the most secure and efficient option possible for our guests. Your understanding is greatly appreciated. Looking forward to welcoming you back.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 24 Mar 2024
Nice pool deck area with comfortable seating.
Housekeeping banged on the door at 8:15am though checkout isn't until 11am. That is not pleasant as a sleeping guest. Other staff, such as front desk and parking helpers, were very friendly.
This is a no-frills hotel but fine for overnight. The wifi works!
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
Theresa, thank you for sharing your comments. It's wonderful to hear that you appreciated our pool deck area and found our team members at the front desk and parking to be very welcoming.We regret to hear about your experience with an early housekeeping visit. We're always striving to ensure a relaxing stay, and your feedback helps us improve.As for our amenities, while we aim to provide all essential services without unnecessary bells and whistles, we hope you found everything you needed, including our reliable wifi. Thank you again, and we hope to have another opportunity to serve you.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
Avery, it seems like your stay did not meet your expectations. We sincerely apologize for any inconvenience you may have experienced. Your feedback is invaluable, and we'd love the opportunity to further understand where we went wrong. Your next visit can be an improved one.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
