Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Hotel is under construction and nothing was said about this when booking. Lobby is closed. Noise in the mornings from construction on floors.
Comment from Hotel Management
29 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Joseph. We do have our renovation posted on not only our website, but our partner websites as well. I do apologize that you did not see it, and we do hope to see you again.
by A verified traveler
Posted 16 Apr 2024
They did not have my reservation and the hotel is being refurbished.
Comment from Hotel Management
17 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Reinaldo. We do sincerely apologize that you were not happy with your stay, and do hope to earn your business back.
by A verified traveler
Posted 14 Apr 2024
The hotel is under renovation. The shower water was not hot enough, and the room was really cold. The staff was friendly and informative about Los Angeles!
Comment from Hotel Management
15 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Catherine. We do sincerely apologize for the inconveniences caused by our renovation, especially with the lack of hot water. We do hope to see you again once our renovation is complete!
by A verified traveler
Posted 14 Apr 2024
Our room was spacious and clean. Staff was friendly too.
Comment from Hotel Management
15 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Carolyn. We hope to see you again soon.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
15 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Wendy. We hope to see you again soon.
by A verified traveler
Posted 6 Apr 2024
This is our go to place to stay . Right now they are remodeling the rooms and they are so nice . The only thing is the water is super hot or cold no in between and our shower handle came off . The front desk was very nice and sxtended our check out time for the inconvenience.
The staff is always nice and greets you when you come in !
Comment from Hotel Management
8 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Mindy! We are glad you enjoyed one of our new rooms, and appreciate our understading while we iron out some kinks. We do hope to see you again soon.
by A verified traveler
Posted 5 Apr 2024
The hotel room was very dirty with mold in the bathroom and dirty stained carpets. The wifi is practically useless. The parking lot felt very unsafe with people loitering around close to the dog relief area. There were catcalls from the people at the metro station next door while I was out with my dog. When I shared my safety concerns at the front desk, the lady rolled her eyes and laughed at my concerns and said she couldn't help in any way. The hotel is going through a major remodel that wasn't mentioned during the booking. It was noisy, dusty and the water was shut off for most part of the day. The hotel maintenance insisted on coming into the room to check some pipes and left a mess in the bathtub that wasn't cleaned. Had the most terrible experience.
Comment from Hotel Management
5 Apr 2024 by David J, Hotel Management
Thank you for taking the time to explain the issues with your stay, Sujana. I do sincerely apologize for your poor experience here. We do have it posted on our website that we are undergoing a full renovation, and we do our best to minimize disruption to our guests. We will certainly be speaking with our front desk regarding your interaction as well. We do hope you will consider staying with us in the future so that we may show you our true hospitality spirit.
by A verified traveler
Posted 1 Apr 2024
I enjoyed my stay. There was construction on the 1st floor, but not much of a nuisance. I arrived early and they accommodated me. I wiuld definately stay here again
Comment from Hotel Management
1 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Ayeesha! We hope to see you again soon.
by A verified traveler
Posted 30 Mar 2024
Stayed here for the night for our layover. Close to LAX. Can ubereats food if you don’t want to go out. The only thing is the shuttle service where you have to call ahead to request shuttle service when you arrive. If you pay attention to your emails, this is easy to do. If you don’t, you can’t flag down the shuttle.
Comment from Hotel Management
1 Apr 2024 by David J, Hotel Management
Thank you for staying with us, Christina. We hope to see you again soon!
by A verified traveler
Posted 18 Mar 2024
Such an easy and Relaxing stay, i loev the heated pool and jacuzzi option.
Comment from Hotel Management
18 Mar 2024 by David J, Hotel Management
Thank you for staying with us, Omar. We look forward to seeing you again soon.
