Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
It was super close to the homeless center and there were homeless people sleeping in front of the door etc.
by A verified traveler
Posted 28 Apr 2024
Helpful and friendly staff
Very nice breakfast
Convenient to bus to downtown LA
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Phyllis, it warms our hearts to hear that you enjoyed your stay at Hampton Inn & Suites Santa Monica. We’re glad to learn that our friendly team members provided good service and that you appreciated the breakfast and location. Thank you for choosing us, and we hope to welcome you back in the near future.
by A verified traveler
Posted 27 Apr 2024
The employees at this property and neighboring property’s are currently on strike (Local 11) and they have 35 people with an orchestra outside the hotels starting at 6 a.m. sharp. The staff working is not the most pleasant and it’s unfortunate because the hotel itself is very nice.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Mireya, we regret to hear that your stay was disturbed by external factors. We aim to provide all our guests with a restful and comfortable experience. We assure you our team is actively addressing the concerns you've raised. Regarding your comment about our team members' demeanor, we regularly hold training to ensure high standards of hospitality. We appreciate you taking the time to provide feedback and hope you'll consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Lisa!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 22 Apr 2024
My room wasn't ready. Noisy protestors right outside the door. I ask twice for an email receipt, still have not gotten. Breakfast was served an hour later than it was supposed to.
by A verified traveler
Posted 18 Apr 2024
This was one of the worst hotel stays I've ever had. The mattresses are cheap spring mattresses amd the bed sheets amd blankets are thin and rough. The hotel is near the Santa Monica pier but the neighborhood is really bad. Lots of homeless people and we didnt feel safe to walk to the pier. And then the hotel workers were on strike in the morning banging on drums and blowong horns right in front of the hotel at 7am!!!
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Joseph, we sincerely regret to hear that your stay did not meet your expectations. We understand you had concerns regarding the comfort of our bedding and your feeling of safety around the local area. We aim to provide both quality and hospitality in our amenities and service, and we apologize if this was not achieved during your stay. We also acknowledge your comments regarding the noise distraction in the morning, understanding that it disrupted the tranquility we strive to provide. Please rest assured that our team and the local community are always working together towards improvement. We appreciate your feedback and we hope for another opportunity to provide a superior experience in the future.
by A verified traveler
Posted 15 Apr 2024
It definitely wasn't worth the money.
We found a small cockroach in the room , we informed the staff and honestly they acted quickly on it and offered to change the room and sent pest control.
The complimentary breakfast was below average I would say.
There was no parking , even though they do have a garage inside and they only had valet for 50 dollars a night which is absurd !
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Youssef, we appreciate you taking the time to share your feedback with us. We regret any inconvenience caused by the unexpected incident in your room. Your satisfaction is important to us, which is why our team members were quick to address the issue. On a different note, we're constantly striving to provide a variety of breakfast options that cater to many preferences, so we're saddened to hear it did not meet your expectations. Parking in the area is often challenging and valet can be pricey we understand, and we are always working on providing better solutions for our guest. We hope you may consider giving us another opportunity to better meet your expectations in the future.
by A verified traveler
Posted 10 Apr 2024
Hotel was very clean. All staff were very helpful.
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Paul, we're delighted you found the Hampton Inn & Suites Santa Monica impeccably tidy. It's also terrific to hear that our team members went above and beyond to assist you. We'd love to welcome you back anytime. Thanks for the wonderful feedback!
by A verified traveler from MINNETONKA
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Cesar, thank you for your perfect rating of the Hampton Inn & Suites Santa Monica on Expedia. We always aim to provide excellent service and facilities and it's reassuring to know we met this standard during your stay. We're looking forward to your next visit with us.
by A verified traveler
Posted 6 Apr 2024
If not for the amazing staff, I would of found my stay disappointing. The staff really made the difference given the limited nature of aspects of this hotel.
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
Aaron, it's heartening to hear that our team members made a positive impact during your stay at Hampton Inn & Suites Santa Monica. We're committed to continuously enhancing our services and facilities to guarantee guest satisfaction. Thank you for your feedback and we look forward to hosting you again soon.
