Ratings based on 966 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
I like everything it was an awesome stay plus I was able to book a room with a in room Jacuzzi.
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Glad to hear you enjoyed your stay! We look forward to seeing you again next time you're in the LB area.
by A verified traveler
Posted 24 Apr 2024
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Roger, Thank you for your feedback -- we're working our hardest to repair what we can to improve guest experience, and we take your feedback seriously. We'll gladly pass this on up, and hopefully next time you're in town we'll be further along in our renovations and you'll be able to enjoy fresher accommodations at the same great location.
by A verified traveler
Posted 22 Apr 2024
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Thanks for taking the time to give us some love, John! I'm so glad you had a good experience, especially with our staff. We hope to see you again soon!
by A verified traveler
Posted 20 Apr 2024
Would stay again
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
And we'd love to have you back, Joshua!Thanks for taking the time to let us know you enjoyed your stay.
by A verified traveler
Posted 20 Apr 2024
Someone was screaming outside at about 3AM
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Edward, Thanks for your feedback. I do hope you reached out to the Front Desk at the time, as we have security and front desk staff overnight to ensure guests have a pleasant stay and a restful night. Hopefully your accommodations were adequate and you were able to get back to sleep, and enjoyed the rest of your stay. If you're back in Long Beach in the future, we hope you consider us when choosing a place to stay.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Sorry to see that you had an unpleasant experience during your stay. Please let us know if you have any specific questions or concerns so that we may address them and work on making improvements for future guests.
by A verified traveler from Los Angeles
Posted 17 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Looks like you had a good experience visiting us, Shall. Thanks for taking the time to let us know! Happy Travels!
by A verified traveler
Posted 16 Apr 2024
This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
by A verified traveler
Posted 13 Apr 2024
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
by A verified traveler
Posted 9 Apr 2024
