Ratings based on 134 Verified Reviews
4.4 Room cleanliness
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Very spacious, great service and value here! Loved that there was a washing machine and underground parking!
Comment from Hotel Management
18 May 2024 by Chinar, Hotel Management
It was a pleasure having you Sarah, thank you for choosing to stay with us. Please visit us again on your next trip to LA!
by A verified traveler
Posted 13 May 2024
The apartment itself is clean if u drive and not to plan to walk around then it is good place. However instruction wasn’t great.
My check-in time was 4:pm but i got message extra ly at 4 pm and saying that tell them 30 min before the arrival……
And no fork and spoon…………………….
Other than that good place to stay
Comment from Hotel Management
13 May 2024 by GORGEOUS Hollywood Living, Hotel Management
Hi Kyeongrim, thank you for the feedback. Check in instructions were sent earlier to your email, together with the contact info of the onsite supervisor . All our units have fork spoon inside, they are in one of the drawers in the kitchen :)
by A verified traveler
Posted 28 Apr 2024
My partner and I have mixed feelings about this property:
#1 i choose the room based on the picture and descriptions. The apartment i choose had a balcony and i choose that for specific reason. But when i arrived, i received a room without a balcony, which was a disappointment. When i asked the host about it, she said it wasn't guarantee and instantly said we couldn't smoke on the balcony, but i never said anything about smoking, so i wqs a little offended by the assumption, when i clearly smelled weed smoke coming out of other apartments.
#2 on Expedia the room is reserve now pay later, thats another reason i choose the property, as soon as i confirmed my reservation the property immediately tried to charge my card the full amount. Luckily i had my card locked. I ended up contacting the property and making payments, which was kind of sketchy because i never received any type of confirmations or emails until the day before my trip. That was very stressful, especially with the way scams are taking place these days.
#3 I just wish the property was more transparent, the apartment i originally saw was not the location we ended up staying in, which was another inconvenience.
After all those set backs, things got a little better. Overall the room was clean, very nice, great size, clean property and friendly staff.
Comment from Hotel Management
29 Apr 2024 by GORGEOUS Hollywood Living, Hotel Management
Hi Chloe, we're glad your experience got better. In regards with the units, not all units come with a balcony and not all units are decorated the same way, and our onsite staff did not mean to offend but they do remind all our guests that no smoking is allowed, if you were able to smell neighbors smoking it would've been nice if we were made aware so we can check and deal with the situation. Reserve now pay later just means that the hotel collects the payment and not Expedia.Our property is in one location only, 2880 and 900 S Vermont will bring you to the same place :)Thank you for the review and we're glad your stay got better :)
by A verified traveler
Posted 20 Apr 2024
I loved the location. Very close to things and activities. Parking was nice, safe and secure in a parking garage. The property itself is really nice. However the hosts were anything but good. The lack of communication was appalling. I was told check in was 4 pm, no host was there to instruct us on how to check in. Texted both hosts, only one replied and she stated that the other host (Mark) would be helping us during check in. He never replied. My party and I didn’t get checked in until 5:20 pm. So we just sat in the parking lot and waited. I called him and he stated they were “sorry” and there was an emergency at “another property”. When he finally showed up, he was trying to check in a separate who was there before us. That’s totally fine, but the fact that there were multiple people waiting over an hour from the stated check in time is ridiculous and rude.
There were also no clear instructions on checkout. I called both numbers and got no response from either. I had to go to their Expedia page and use the 1(800) associated with the property to finally get put through to someone. Then I had this random person named Miguel (who I guess coordinates the cleaners??) ask me when I was leaving so he could send the cleaners. Which is understandable, but if checkout is 11 AM, isn’t it safe to assume to send the cleaners at/ around 11?
Then hours later, when I’m at the airport, Mark finally responds but only asking if I’ve left the property.
by A verified traveler
Posted 12 Apr 2024
Very private and safe
Comment from Hotel Management
18 May 2024 by Chinar, Hotel Management
Thank you for taking the time to leave a review. We’re glad to hear that you're happy with the property and location. Please visit us again!
by A verified traveler from Port St Lucie
Posted 5 Apr 2024
Nice location, apartment has updated appliances. Very spacious.
Comment from Hotel Management
18 May 2024 by Chinar, Hotel Management
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Please visit us again!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
18 May 2024 by Chinar, Hotel Management
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay with us. Please visit us again!
by A verified traveler
Posted 28 Mar 2024
This was excellent value for the money- we stayed 4 nights and communication was excellent with the on- duty contact Mark. We notified when flight landed to give plenty of notice and he was there at our arrival. The beds are doubles so smaller but the extra trundle cot was great and extra blankets were readily supplied. A very well equipped exercise room with at least 8 modern cardio options with programs and extensive strength equipment. Climate is adjustable. We wish we had gone up to rooftop sooner and made more use of- it was quite amazing with various plantings, private seating sections and a couple of BBQs. Great/reasonable/central distance for various activities. Neighbourhood had noise but not sure it was any worse than many neighborhoods. A bit of a drive to decent grocery and neighbourhood a bit rundown. Very nice other tenants - no building issues with noise or smoke etc. decently equipped kitchen and new laundry set to use. Would be helpful if some more hooks/racks for coats, towels etc
Comment from Hotel Management
18 May 2024 by Chinar, Hotel Management
Thank you for your 4-star review and for choosing to stay with us. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!
by A verified traveler
Posted 27 Mar 2024
The apt has everything a small family would need. The host is very nice, generous, friendly and helpful! We would definitely stay here again!
by A verified traveler
Posted 25 Mar 2024
The unit we stayed in was excellent. The checkin process was a little untimely, as we weren’t able to check in until an hour after our checkin time. Otherwise great experience
