Ratings based on 697 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Nice
by A verified traveler from San Francisco
Posted 15 Apr 2024
Good
Comment from Hotel Management
25 Apr 2024 by Esther Oh Kostecky, Hotel Management
Thank you for your positive review! We hope to welcome you back one day soon.
by A verified traveler
Posted 10 Apr 2024
One of the more dated Four Seasons I’ve stayed at. However, the staff were excellent and it was located in a lovely area.
Comment from Hotel Management
15 Apr 2024 by Esther Oh Kostecky, Hotel Management
Dear Azadeh,We appreciate your feedback and are glad to hear that you found our staff to be excellent and enjoyed our location. While we strive to maintain the highest standards of luxury and comfort, we understand that preferences vary. Rest assured, we continuously work on updating our facilities to ensure a modern and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay
by A verified traveler
Posted 1 Apr 2024
Great service and nice rooms
Comment from Hotel Management
9 Apr 2024 by Esther Oh Kostecky, Hotel Management
Dear Rachael,Thank you for kind words and positive review! We hope to welcome you back one day soon.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Esther Oh Kostecky, Hotel Management
Dear Yan,Thank you for your positive review! We hope to welcome you back soon.
by A verified traveler from El Paso
Posted 23 Mar 2024
I have visited many Four Seasons hotels that have always been amazing in every way. I had just flown back from Tokyo where I also stayed at the Four Seasons Otemachi, and was expecting the same high quality Four Seasons service I have encountered in other cities. I have been to about 10 other Four Season hotels as a regular customer of this chain. This Beverly Hills Four Seasons is very dated; the staff isn’t as welcoming; the service and food at the restaurant was terrible. I was very disappointed with the overall experience.
Comment from Hotel Management
23 Mar 2024 by Esther Oh Kostecky, Hotel Management
Dear Maria,Thank you for sharing your feedback with us. We sincerely apologize that your recent experience at our Beverly Hills property did not meet your expectations, especially considering your positive encounters with other Four Seasons hotels.We take great pride in providing exceptional service and amenities to all our guests, and we regret that we fell short of delivering that to you during your stay. Your comments regarding the dated ambiance, service, and dining experience have been duly noted, and we will address them with our team to ensure improvements are made.We value your loyalty as a regular customer of the Four Seasons chain, and we hope to have the opportunity to restore your faith in our brand during your future visits.Warm regards,Esther Oh KocteckyHotel Manager
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Esther Oh Kostecky, Hotel Management
Thank you for your positive review! We hope to welcome you back soon.
by A verified traveler
Posted 23 Feb 2024
Great service. Decent size rooms with balcony. Clean. Felt looked after.
Comment from Hotel Management
26 Feb 2024 by Esther Oh Kostecky, Hotel Management
Thank you for your kind words and positive review! We hope to welcome you back soon.
by A verified traveler
Posted 15 Feb 2024
Great stay
Comment from Hotel Management
20 Feb 2024 by Esther Oh Kostecky, Hotel Management
Thank you for your positive review! We hope to welcome you back soon.
by A verified traveler from Newport Beach
Posted 30 Jan 2024
I was just there for one event, and spent one night. All of the staff was very very pleasant and helpful.
Comment from Hotel Management
20 Feb 2024 by Esther Oh Kostecky, Hotel Management
Thank you for your positive review! We hope to welcome you back soon.
