Ratings based on 983 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Close to all major shopping areas.
by A verified traveler
Posted 7 May 2024
The property and room was not the cleanest but it was ok. I appreciated the late check out.
Comment from Hotel Management
9 May 2024 by Hotel Management , Hotel Management
Dear Mary, We are glad to hear that you enjoyed your stay at Extended Stay America and appreciated the flexibility of our late check-out option. Your comfort is important to us, and we apologize for any cleanliness concerns. We strive to provide a pleasant experience for all our guests and hope to welcome you back for an even better stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 30 Apr 2024
Staff is always very helpful.
by A verified traveler
Posted 29 Apr 2024
We were not able to check in this location as we were told that Expedia did not book our reservation. Awful experience.
Comment from Hotel Management
1 May 2024 by Hotel Management , Hotel Management
Dear Midea, We sincerely apologize for the inconvenience you experienced with your reservation. It is distressing to hear about your frustration upon arrival and difficulties with booking through Expedia. We understand how important a smooth check-in process is for our guests, and we regret that we fell short in this instance. Please rest assured that we will investigate this matter further to ensure such issues are promptly addressed. Your feedback is invaluable, and we appreciate your patience and understanding. If you decide to give us another chance in the future, please reach out directly, and we will do our utmost to provide a seamless experience.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 24 Apr 2024
Our room smelled like cleaner when we first checked in the the second day it smelled so bad like cat pee that we had to keep the window open to be able to stand it. Just not a very clean place…
Comment from Hotel Management
24 Apr 2024 by Hotel Management , Hotel Management
Dear Kitty, We apologize for the unpleasant experience during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the odor in your room. We take cleanliness seriously and will address this issue with our housekeeping team to ensure such incidents are avoided in the future. Please know that your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope you will consider giving us another chance to provide a more pleasant and enjoyable stay. Thank you for choosing us, and we hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
There wasn't enough help at the front desk. I waited almost 20 min to check out because no one was at the desk. We couldn't get extra towels. The room wasnt like the pictures. The drawers had paint chipping off. Water was leaking from the shower all night. And the room smelled like smoke in a non-smoking room.
Comment from Hotel Management
23 Apr 2024 by Hotel Management , Hotel Management
Dear Christine, Thank you for being our guest and for taking the time to review your experience. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we regret any delays and issues you encountered with our front desk service and room conditions. Please know that we are actively addressing staffing and maintenance concerns to ensure a smoother experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we are committed to providing a more seamless and pleasant stay. We appreciate your understanding and hope you will give us another chance to exceed your expectations. Sincerely,Hotel Management
by A verified traveler
Posted 16 Apr 2024
Nice staff
Comment from Hotel Management
17 Apr 2024 by Hotel Management , Hotel Management
Dear Kenneth, We are thrilled to hear you had a positive experience with our staff at Extended Stay America! Providing exceptional service with a friendly attitude is fundamental to us. Thank you for your kind words. We value your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 12 Apr 2024
Good location, quiet.
Comment from Hotel Management
14 Apr 2024 by Hotel Management , Hotel Management
Dear Patricia, We are glad you found our location convenient and enjoyed a quiet stay. Providing a peaceful environment for our guests is important to us. We appreciate your feedback and are delighted you had a positive experience overall. If there is anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely,Hotel management
