Ratings based on 1,000 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Complain
Posted 23 Sep 2022 on HotelsBad customer service, they transfer our room to another property but we hv question that she can’t answer? She just told us to go to other property that’s where they transfer our reservation to? She was not friendly. She looks like she doesn’t want to help anyone?
by A verified traveler
Worst Stay of my LIFE. NOT SAFE
Posted 31 Jul 2022 on HotelsThere is no doubt. THIS IS MY WORST HOTEL STAY OF MY LIFE.
1. Staff Unprofessional. Not ready help.
I have booked a double bedroom (xxxxxxxxxx7296) and they provided me 2 single bedrooms which are located on different sides of the hotel. I went there with my kids. and it is very difficult to manage in different rooms.
I have requested them, how is this possible when I have a confirmed reservation. But they refused to provide me a double bedroom. And they are not even ready to listen. They said you booked on a 3rd party portal, and it is not guaranteed.
After spending some time with them, I don’t have any other option except to accept 2 singles rooms. I was given 2 room keys. When I entered one room along with my kids. I found luggage of someone else. and I realized that someone is already staying in that room.
They shared gave another set of rooms on the 2nd floor, which are in different sides of the hotel.
and it was very difficult to manage in such a room with the kids. Looking at the conditions of the hotel we were not very comfortable to leave kids in a different room.
2. Hotel is NOT CLEAN at all.
Rooms are NOT CLEAN. It smells like a Smoking area. we brought this to the hotel reception notice but they were not helpful and refused to change the rooms.
3. It smells smoke everywhere. Main Lobby, Corridor, LIFT and inside Rooms.
4. Not a Family Friendly Place with Kids. I have seen women trying to attract people and few dizzy people in the hallways and in parking lot.
by A verified traveler
Posted 31 Jul 2022 on Hotels
by A verified traveler
Posted 27 Jul 2022
by A verified traveler
Posted 26 Jul 2022
Per the Front Desk Clerk, this business is closing due to foreclosure and was not supposed to accept my reservation through a 3rd party (Expedia). Now I am responsible for getting a refund from Expedia.
by A verified traveler
Posted 25 Jul 2022 on Hotels
by A verified traveler
Posted 24 Jul 2022
I booked this hotel through expedia when i got there the receptionist said they were booked and there were no more rooms for us to stay in.
by A verified traveler
Do not stay here.
Posted 24 Jul 2022 on HotelsI’m not even sure where to begin. Tried to check in three times during the day. Finally I was told they didn’t have a room for us. This was supposed to be a two week stay for my family. Pulled up and it looks like a step up from a homeless camp. People have pets living in their rooms. Drugs and fighting. It was far below the standard of the typical hotels for longer stays. Had to find a place for my family to stay for two weeks very last minute. Do not stay here.
Comment from Hotel Management
25 Jul 2022 by Hotel Management, Hotel Management
Dear Kimberlee, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.
Sincerely,
Hotel Management
by A verified traveler from Los Angeles
Posted 18 Jul 2022
Dirty and horrible customer service.
Comment from Hotel Management
19 Jul 2022 by Hotel Management, Hotel Management
Dear Patricia, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us; we will share it with our team and address it appropriately. We are truly sorry and hope you will consider giving us a second chance in the future.
Sincerely,
Hotel Management
by A verified traveler
Don’t stay at here!!!
Posted 16 Jul 2022 on HotelsI booked a room for 2 nights and I got to the hotel and the rooms was full. So I had to go to other hotel which was very inconvenient. There people drinking and smoking in the parking lot selling drugs etc
Comment from Hotel Management
19 Jul 2022 by Hotel Management, Hotel Management
Dear Meagan, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back.
Sincerely,
Hotel Management
