Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
.
Comment from Hotel Management
12 Jun 2024 by Viviana, Hotel Management
Thank you for your feedback, Celeste! We're sorry we fell short of your expectations. We hope you'll give us a second chance in the future
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Viviana, Hotel Management
Thank you for the great feedback, Alan! We look forward to welcoming you back soon
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Viviana, Hotel Management
Thank you for the great feedback, Shayne! We look forward to welcoming you back soon
by A verified traveler
Posted 28 May 2024
If stayed on this property before and it was not like this before. The room was dirty and it had an unpleasant smell as soon as you walked in. The gym was so dirty the equipment was in disarray and there were dirty towels everywhere.
Comment from Hotel Management
28 May 2024 by Viviana, Hotel Management
Thank you for your feedback, Laura. We appreciate guest input and work to make improvements. We hope we can provide a better visit for you in the future!
by A verified traveler
Posted 27 May 2024
Incredibly comfortable bed.
Comment from Hotel Management
28 May 2024 by Viviana, Hotel Management
Thank you for your great feedback, Richard! We look forward to welcoming you back real soon
by A verified traveler
Posted 26 May 2024
Great servuce
Comment from Hotel Management
26 May 2024 by Viviana, Hotel Management
Thank you for the great review, Yolanda! We look forward to welcoming you back real soon
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
16 Jun 2024 by Viviana, Hotel Management
Thank you for the great feedback, Harminder! We look forward to welcoming you back soon )
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
12 Jun 2024 by Viviana, Hotel Management
Thank you for the great feedback, Guston! We look forward to welcoming you back soon
by A verified traveler
Posted 20 May 2024
Swimming pool was ice cold and the hot tub was broken - we chose this hotel over another so we could spent time teaching our child how to swim, and so that part of our vacation plans was ruined. The crib/ pack and play was said to be in the room when we arrived. It wasn’t. When it was delivered, it was just sitting by the door in the room, not setup, with the baby’s sleeping pad wrapped around the exterior. Upon unwrapping the pad, it was clearly stained from vomit or diarrhea from previous guests. It was gross, and no sheets were provided for our infant to lay on over the stained pad. We had our baby in the bed with us instead. Also, our keycards didn’t work on either our room or other amenities at several points during our stay, so we had to visit the front desk for new keys on multiple occasions. We had also requested a blanket and sheets at one point, and instead received a blanket and pillow cases. The only reason they don’t get 1 star is because the omelettes for breakfast are great. I won’t stay at another Hilton though. This was my worst experience in years.
Comment from Hotel Management
25 May 2024 by Viviana, Hotel Management
Thank you for taking the time to share your experience with us. I have shared your comments with our team to improve on these matters and we sincerely apologize for failing to meet your expectations. We hope you'll give us a second chance in the near future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by j, Hotel Management
Thank you
