Ratings based on 604 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
We loved this hotel for our 6 days there. My biggest complaint was expressed at check-out and that was no one refreshed room the entire time there. We even removed the do not disturb signs when we left for the day and they still did not come in. This should not have mattered anyway, the last time we stayed at a hotel long in California had a policy regardless of the signs they came in to inspect the room and clean as necessary. The hotel lobby was always busy with guest and we had to bother the front desk person for towels and stuff and we felt bad because they already looked overwhelmed. We also felt bad there was a group of people there that made a mess in the lobby and expected the hotel to clean it up which we thought was disrespectful. I didn’t let this affect my review score because it was an easily accessible hotel, that was clean, had friendly employees and was just perfect for our stay. We used the outdoor grills a few times and was able to cook delicious meals from our room. They said they were going to give me points to make up for the lack of service to our rooms because we booked through Expedia and there wasn’t anything they could do to help us there. I would definitely stay here and recommend this place.
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Anthony, thank you for sharing your experience at Element Ontario (California)! It is wonderful to hear you enjoyed your overall stay and found our location and team members accommodating. We appreciate your understanding regarding the room service issue you mentioned, and we are glad the points offered added some value to your stay. It is great to know that you made good use of our outdoor grills and found the hotel clean and easily accessible. We are looking forward to welcoming you back on your next visit!
by A verified traveler from rancho santa margarita
Posted 13 Jun 2024
new
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Anthony,Thank you for taking the time to share your experience at Element Ontario (California). We're delighted you had a pleasant stay and appreciate your feedback. Our team members look forward to your next visit.Best regards,Element Ontario
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Kristen, thank you for sharing your feedback. It’s disappointing to know that your experience was not up to your expectations. Our team constantly strives to provide excellent service and we hope to have another opportunity to improve upon your previous stay. Safe travels!
by A verified traveler
Posted 9 Jun 2024
I reserved 2 rooms both with king size beds, I even did the online check in as soon as I got the email so that I would be guaranteed the type of room I booked. I get to the location around 7pm and I'm told they no longer have a room with a King size bed 1 room will be a king bed the other room will be 2 queen size beds, obviously not what I wanted or I would of booked that from the beginning. I ask to speak to a manager to which to my surprised the guy I'm speaking too Robert is the front office manager. Not only does he not care that I'm upset with the outcome but basically tells me that because I booked through Expedia I'm not guaranteed the type of room I booked. He was no help at all and really didn't care about what I had to say and basically it was my problem. I took every measure I could on my end to be guaranteed the type of rooms I had booked which I explained to Roberts however the answer I got from him was that basically its my problem. Everything else was great very clean, good parking convenient and quiet however Roberts customer service is awful and if you don't care about your room style changing then not a big deal, unfortunately for me I do care about the bed being a certain type of bed. I will think twice before coming back here again since booking ahead and checking in early is not a guaranteed of what I paid for.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Tracy,Thank you for sharing your feedback. It is concerning to hear about the challenges you faced with your room preference. The booking experience should always be reliable and seamless. On a positive note, we're glad you found the cleanliness, parking, and convenience to be satisfactory. Your comments regarding the service received will be addressed internally. We regret that this impacted your stay with us and hope you might consider giving us another chance in the future.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Beatriz, thank you for your excellent rating! The team at Element Ontario (California) is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 28 May 2024
New, clean and friendly staff
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Yazmin, thank you for your wonderful feedback! The team at Element Ontario (California) is delighted to hear you enjoyed the new and clean facilities, as well as the friendly service. We're looking forward to your next visit!
by A verified traveler
Posted 28 May 2024
Only reason I have a poor rating was because they over booked. And I wasn't able to stay at the hotel after reservations were made and was notified day of. But they did give me a complementary stay at another hotel, which was nice of them. But hotel was 10 min away and it wasn’t the same room as I had reserved. Reason I booked there was because we were going to a concert at the arena across the street from the hotel. Besides this hotel was very nice from what I saw and person at the front desk was nice as well.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Victor, thank you for sharing your experience. It's unfortunate that you faced an overbooking situation that impacted your stay. It is appreciated that you acknowledged our efforts to provide a complementary stay at another location, and it is noted that you found the hotel and our front desk team member to be pleasant. Your insights will be considered for future improvements.
by A verified traveler
Posted 27 May 2024
Staff was friendly, room was clean however I requested room service for the 3 days we were there and that was not satisfied. A bit loud from the nearby Toyota center.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Isabella, thank you for your feedback. It's wonderful to hear that you found the room clean and appreciated the friendliness of our team members. We're sorry to learn there were issues with meeting your room service request and noise from the nearby area. Your comments are important, and we are always looking for ways to improve. We hope to have the opportunity to host you again in the future.
by A verified traveler
Posted 22 May 2024
Great hotel!
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Patricia, thank you for your enthusiastic feedback! The team at Element Ontario (California) is delighted you had a wonderful stay. We're looking forward to welcoming you back for another great visit.
by A verified traveler
Posted 20 May 2024
Good
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Barry, thank you for sharing your feedback! We're glad you had a good experience at Element Ontario (California). We hope to welcome you back again soon.
