Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Overall about what I was hoping to expect
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton san Pedro, Hotel Management
Dear Nahum,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.
by A verified traveler
Posted 29 Apr 2024
Check in lady is really nice. But the property is so old, dirty. Staff on strike. No service, no pool towels, when we get in the room, the toilet was not even cleaned. Big Poo stained!!! Fridge is not working, some of electrical outlets on the wall is not working. Call them, no body come, wait forever… overall, terrible customer service for 300per night!
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Amy,We are sorry that you experiences issues during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for taking note of our nice front desk staff.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Karla,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Dennis,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.
by A verified traveler
Posted 28 Apr 2024
Was not impressed at all. We were charge through visa 800 dollars even though our reservation through Expedia was $212. That got sorted out (We hope when we checked out today-ha e to check my visa). The other thing which we were really annoyed about was the fact that there were protests from workers outside the hotel, which Had people walking around blowing horns, banging drums, shouting and screaming, and this is really not something we want to hear during during breakfast time. They were also very loud the night before. This had been going on since July but no advance warning was given and quite frankly we wouldn’t have booked if we knew about this.
Room was also not up to standards. It was dated, worn, wallpaper peeling off walls, toilet seat loose and missing hardware and rusty shower fixtures
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Denise,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.
by A verified traveler
Posted 27 Apr 2024
Close location to the Cruise Centre and the hotel shuttle there was a nice surprise
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Russell,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you, we hope to welcome you again soon.
by A verified traveler
Posted 26 Apr 2024
Proper was great. just the noise around and at check-in desk. Strike was making thing uncomfortable.
Comment from Hotel Management
1 May 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Darryl,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.
by A verified traveler
Posted 24 Apr 2024
We arrived to find a labour dispute at the front door with a large group of people with megaphones and drums making so much noise it was unbearable. Evidently it had been going on for months. They finished their dispute at 6:00 pm and started again at 7:00 am the next morning. The hotel is so remote that we could not easily go elsewhere or eat elsewhere. We feel we should have been told about this before we arrived.
Comment from Hotel Management
25 Apr 2024 by DoubleTree by Hilton San Pedro, Hotel Management
Dear Mary,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.
by A verified traveler
Posted 21 Apr 2024
Beautiful!
Comment from Hotel Management
22 Apr 2024 by Hotel Staff, Hotel Management
Thank you for booking your stay with us. We appreciate your business. We hope you will consider us again for your future stay
by A verified traveler
Posted 19 Apr 2024
Everything was great until we were awakened in the middle of the night to what sounded like a party in the next room. The people were extremely loud and kept us up for a while. When we finally got back to sleep we were awakened again by a very loud picket line just outside the door. The staff was kind and gave us a free breakfast and we were very grateful. Unfortunately upon arriving home we found out we are being charged by the hotel and we don't know for what. We didn't purchase anything and the hotel wouldn't help us figure out what the charges are for. As of now I'm still waiting to hear back from Expedia to clarify these charges.
Comment from Hotel Management
20 Apr 2024 by Hotel Staff, Hotel Management
Hello and thank you for booking your stay with us. We apologize for any inconvenience this may have caused you with the protesters at our property during your stay. However, we did get a chance to look at your reservation and seen the only charge on your card besides the room +tax which was Prepaid is Parking there are no other charges. I do see we also took care of you and your guests the morning of with breakfast on us. We hope you will consider us again for your future stays. .
