Ratings based on 985 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Could be friendlier
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 14 Jun 2024
Jacuzzi room but jacuzzi was out of service. TV sound would turn on and off each time the person upstairs stomped hard or closed their door. Faucet has a small leak that wouldn’t stop.
To be fair, you get what you paid for.
Comment from Hotel Management
18 Jun 2024 by Guest Relations, Hotel Management
Dear Daniel,We appreciate you getting in touch and sharing your concerns with us. Our team is dedicated to making positive changes, so we will carefully consider your feedback and collaborate to resolve any issues. We are also committed to consistently presenting our property, accommodations, and amenities in the best possible way. We hope to have the opportunity to welcome you back for a comfortable and seamless experience.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Ap, Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 28 May 2024
by A verified traveler from Las Vegas
Posted 28 May 2024
The staff was very rude from the moment I walked in. They sit in the office and just watch you. I had two rooms and one of the room doors were very hard to open. One room was clean and appeared a little renovated the other room was the complete opposite. Vending machines and ice machines were broke. There was trash and boxes all over the parking lot making it hard to park.
Comment from Hotel Management
28 May 2024 by AP , Hotel Management
HI ASHLEY, trash is not ALL over the place like you are saying... We had some boxes that needed to be thrown away because yes we are renovating our rooms. But to say it was hard to park is a complete lie. They are on the side away from all the parking spots except 1. And to say the rooms are a little renovated is also a COMPLETE LIE bathrooms are completely re done rooms have been painted and new skim coat on the walls. There is a night and day difference.... I also have a complaint against you during check in by our staff.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by Ap, Hotel Management
thank you
by A verified traveler
Posted 18 May 2024
The staff at the facility was amazing, especially Pako he would provide good advice and also go above and beyond assisting you.
Comment from Hotel Management
28 May 2024 by pco, Hotel Management
Thank you for your review
by A verified traveler
Posted 13 May 2024
The pool barely exist, parking is an issue, there were stains on the bathtub and sheets, the mini fridge kept making loud noises in the middle of the night, and the towels were rough.
Comment from Hotel Management
17 May 2024 by Guest Relations, Hotel Management
Dear Ian,Thank you for sharing your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please know that this is not representative of the high standards that our team strives to maintain. Your feedback will be shared with our team as we continuously improve the guest experience. We hope that you will allow us another opportunity to show you a much better stay.
