Ratings based on 374 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Michelle, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your visit. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 10 Jun 2024
Gave us a card for $30 drinks & food, lady at the front was very nice! Room was clean and nice! Wish we had a microwave but otherwise great stay!
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Natasha, It was a pleasure to welcome you to AC Hotel Downtown Los Angeles. We are pleased that your experience was perfect from beginning to end. We want each of our guests to leave feeling rejuvenated while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely, Steve ChoeGeneral Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Chandler, What a pleasure to see your positive rating regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had a pleasant experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Thank you again for the feedback.Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Jody, What a pleasure to see your outstanding rating regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. Thank you for choosing us, and we would love to welcome you back the next time you are in the area.Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 5 Jun 2024
The AC Hotel was PERFECT! It was nice and quaint. The rooms were clean, the staff was welcoming, and the Rooftop Bar was the icing on the cake!
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Marlana A., Thank you for choosing AC Hotel Downtown Los Angeles. It is wonderful to read that we exceeded all your expectations and that you especially enjoyed our comfortable accommodations and amazing rooftop bar. We want to also thank you for mentioning our devoted associates and their outstanding service throughout your visit. We loved having you as our guest and hope to have the opportunity to welcome you back soon!Sincerely, Steve Choe,General Manager
by A verified traveler from Medford
Posted 4 Jun 2024
Way overpriced. the 30$ resort fee is a sham. This is not a resort by any stretch. They make you eat ate the 3 crappy restaurant to recover those 30$ a night. Rooms are basic. No carpet...very small rooms. Shower doors open to the outside wetting the space outside the shower...
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Sukhjit, Thank you for being our guest and for your candid review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business, and we hope to see you again the next time you visit the area.Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 2 Jun 2024
Love the price and the view was amazing. The room was perfect.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Mitzy, Thank you for choosing AC Hotel Downtown Los Angeles and for your high rating. It is wonderful to know that we exceeded all your expectations and that you especially enjoyed the thoughtfully crafted rooms and amazing views. We are also glad you found us to be of great value. It was our pleasure accommodating you, and we look forward to you joining us again soon.Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 25 May 2024
We absolutely enjoyed our stay here for 3 days! The room and hotel was beautiful with an amazing view as well as the front desk staff was friendly! The only problem we had was the smart fridge wasn’t cold other than that everything was great!
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Courtney, Thank you for sharing your thoughts about your stay with us at AC Hotel Downtown Los Angeles. It is a pleasure to know you loved our inviting property and well-appointed accommodations featuring spectacular views. We are also glad to read your kind remarks about our devoted front desk associates. Having said that, we are sorry for the issues you had with the refrigerator. This will be addressed, and we are grateful for your insight. We hope to welcome you back soon. Sincerely, Steve Choe,General Manager
by A verified traveler
Posted 25 May 2024
The check in process was more confusing than it needed to be. Staff attempted to charge additional deposits that were not listed anywhere. Paid resort fees but received zero back "because I did not use resort amenities". Location great, room is small and average, check in staff horrible.
Comment from Hotel Management
25 May 2024 by Front Office Team, Hotel Management
Thank you for your feedback regarding our check in process. I have shared your experience with the front office leaders. I hope you enjoyed your time in Los Angeles!
by A verified traveler
Posted 24 May 2024
Average but good
Comment from Hotel Management
25 May 2024 by Front Office Team, Hotel Management
Thank you for staying with us. We hope to see you again soon.
