Ratings based on 437 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2022
The hotel itself was fine. A lot of people smoking marijuana and you can smell it through the rooms. However the staff was the problem, front desk lady was rude, security guard wearing sandals and the cleaning lady basically kicked us out the morning of check out. The front desk never answers the phones you physically have to go down there to talk to anyone. Don’t think I will stay here again.
by A verified traveler
Posted 1 Oct 2022 on Travelocity
Police told us the hotel was sold to the county a month ago to become a homeless shelter.
by A verified traveler
Posted 26 Aug 2022
When I arrived at my reservation time, construction fencing surrounded the property and the property was shut down. I was never contacted by phone email or text that the property had been shut down. I tried to call the property and there was no answer. I received an email confirmation at the time I made my reservation. I made my reservation more than a week prior to my trip. Extremely disappointed. I was left in LA on a Friday night at 11:00 with no reservation.
by A verified traveler
This Hotel Is Completely Closed!!
Posted 23 Aug 2022 on HotelsWhen we arrived at this hotel to check in, we discovered that it is completely closed, fences around the property and no one there at all. I would advise Hotels.com to check with the owner of this facility and find out how long it will be closed and also to notify anyone who has made a reservation through the website of this fact and arrange an alternative location in the area for their stay.
by A verified traveler
Posted 2 Aug 2022 on Hotels
It was horrible they robbed me and my husband for all our personal belongings
by A verified traveler
Posted 31 Jul 2022
Refrigerador, cafetera y Tv en mal estado
Comment from Hotel Management
1 Aug 2022 by Customer Care Team, Hotel Management
Estimado Jimmy, muchas gracias por tomarse el tiempo de su apretada agenda para escribirnos una reseña. Si bien nos complace que haya elegido quedarse con nosotros, nos decepciona saber de su desafortunada experiencia. Lamentamos que su habitación no parezca haber sido revisada y limpiada a fondo antes de su llegada, y nos aseguraremos de que nuestro equipo de limpieza esté al tanto de sus comentarios y sea más consciente de esto en el futuro. Esperamos que nos brinde otra oportunidad para servirle y dejar una mejor impresión la próxima vez.
Best Regards,
Customer Care Team
by A verified traveler
Posted 30 Jul 2022
Terrible experience had to leave because room was 83 degrees, room was loud due to lack of insulation and road and other guests could be heard, terrible wifi, dirty place, didn’t even feel safe and left at 10 pm due to terrible conditions and i’m demanding refund
Comment from Hotel Management
1 Aug 2022 by Customer Care Team, Hotel Management
Dear Barry, thank you so much for taking time out of your busy schedule to write us a review. While we are happy that you chose to stay with us, we are disappointed for failing to provide a better experience. We apologize for the issues with the Wi-Fi. Please know, that we generally have a strong Wi-Fi signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. We apologize for this drop in the Wi-Fi signal. We hope this will not deter you from staying with us again. We would love to be your property of choice for this area.
Best Regards,
Customer Care Team
by A verified traveler
Posted 30 Jul 2022
I waited over half an hour until someone from Expedia confirmed that I had reservation the manager the hotel told me that they are closing the place down in couples of week that’s why system is not working worst experience ever
by A verified traveler
Posted 23 Jul 2022
Not happy with my stay
Comment from Hotel Management
25 Jul 2022 by Customer Care Team, Hotel Management
Hi Michelle,
Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better!
Best Regards,
Customer Care Team
by A verified traveler
Posted 23 Jul 2022
Room we reserved room NO-SMOKING
We received room where people was smoking before and when we requesting change the room before we get fully in to the room they told me they can’t and I have to accept what they providing me for now! Nice option for people who is smoking (cigarettes or weed) because they are don’t care if you are smoking at all! Please if you’re looking non-smoking room please AVOID this “hotel” MOTEL style service!
Comment from Hotel Management
25 Jul 2022 by Customer Care Team, Hotel Management
Hi Olexandr,
Thank you for your review of the recent stay with us. We're sorry about the disconcerting smell! Despite the no-smoking rule being strictly established, there can be times when a few guests go against it making it difficult for both us and their fellow guests. But we'll try our best to make the rule more defined in order to avoid such an inconvenience in the future! We apologize that we could not offer you a room move this time due to the non-availability. We hope you will continue to choose us!
Best Regards,
Customer Care Team
