Ratings based on 181 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Online Reputation Management, Hotel Management
Dear Madam,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 20 May 2024
This hotel is a gem, with well-appointed rooms (go for the "Sea View" rooms if you can, to see the sun rise over the Mar Menor), a first-rate staff and the best breakfast of the three hotels I stayed in during this trip to Spain.Walking distance to several great dining options (highly recommend the Bar Restaurant El Delfin), and to the walk along the beach, as well. I hope to stay at this hotel again during my next trip to Los Alcázares!
Comment from Hotel Management
21 May 2024 by Online Reputation Management Hotel Ibersol , Hotel Management
Dear Javier,We are delighted to hear that our well-appointed rooms and the stunning views they offer of the Mar Menor contributed to a memorable stay. It's also rewarding to know that our staff's dedication to guest satisfaction made a lasting impression on you.Furthermore, it's fantastic to recognize that our breakfast selection stood out as the best during your trip. We're proud of our commitment to providing a great start to the day. Your comments about the location, being within walking distance to both exquisite dining options and the serene beach walk, truly highlight the unique advantages of staying at Ibersol Atrio Del Mar.Rest assured that the sentiments you've shared will be passed along to our entire team, who take great pride in ensuring that each guest's stay is nothing short of exceptional.We look forward to a return visit from you in the future.Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 20 May 2024
I had an excellent stay here! The facilities were lovely and far above what I was expecting, considering the very good price!
Location was great too, just a brief walk from the beach and the old town, the hotel is also surrounded by many different restaurants to choose from!
The staff here were very welcoming and were always happy to help! They also speak fantastic English, for those of you who struggle with your Spanish!
I will definitely be coming back!
Comment from Hotel Management
21 May 2024 by Online Reputation Management, Hotel Management
Dear Gregory,We are thrilled to hear that the facilities at Ibersol Atrio Del Mar exceeded your expectations and that you found value in our offerings. Your commendations regarding our prime location, a stone's throw away from the beach and local dining options, truly warm our hearts.Our team takes immense pride in their service, and your mention of their helpfulness and proficiency in English is greatly appreciated. We strive to make every guest's experience seamless and enjoyable.Hearing your eagerness to return is perhaps the highest compliment we could receive. It is guests like you that make our work so rewarding.We look forward to a return visit from you in the future.Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 19 May 2024
Excellent staff who took good care of me with my gluten free diet
lack of outside space to sit , could not even sit on the balcony.
Noise from function in restaurant due to large void in centre of the property-- noise. carried up to my 4th floor room
Noise also outside up to 3.00 am from a bar that suddenly appeared in the street outside.
"clanging noise" heard during day and night--unsure what is was but sounded like an issue with pipework
Comment from Hotel Management
21 May 2024 by Online Reputation Management, Hotel Management
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that our staff's attentiveness to your gluten-free diet requirements contributed to a positive experience during your stay.However, we regret to hear about the inconvenience caused by the lack of outside seating space and the restrictions on balcony use. Our hotel's design is focused on maximizing the artistic character and comfort within the property, yet we understand the importance of having a personal outdoor space and will keep your comments in mind. Concerning the noise disruptions from the restaurant and the street bar, as well as the unidentified clanging noise, we extend our sincerest apologies. While our accommodations are soundproofed, it seems that on this occasion, external factors have impacted the tranquility we aim to provide. We are looking into these concerns to ensure the comfort and peace of our guests are not compromised.Nevertheless, we are heartened to know that the cleanliness of your room and the level of service met your expectations. Providing immaculate accommodations and exceptional care are priorities for us, and we are thrilled these aspects enhanced your stay.We look forward to welcoming you back.Best regards,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 25 Apr 2024
No swimming pool but sunbeds and beach bar on the beach, be aware though that it costs 5 euros a day per sunbed to use them!!
Comment from Hotel Management
26 Apr 2024 by Online Reputation Management Hotel Ibersol Atrio, Hotel Management
Dear Sir,Many thanks for having taken the time to review your stay.We are delighted to hear that our beach bar and the level of service provided met your expectations and contributed positively to your experience.While we do not have a pool, our proximity to the sea and the beach bar are often appreciated by our guests.We are looking forward to welcoming you again.Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 23 Apr 2024
Bad quality Entry keys
Comment from Hotel Management
24 Apr 2024 by Online Reputation Management Hotel Ibersol , Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.It is heartening to know that you found our hotel to be in impeccable condition and our service to meet your standards. Our team takes great pride in maintaining the cleanliness of our rooms and ensuring that every guest has a comfortable stay.We regret to hear about the inconvenience caused by the entry keys. While this is not a common issue at Ibersol Atrio Del Mar, we are attentive to your concern and are looking into it promptly to ensure our guests' satisfaction.Thank you once again for recognizing the efforts of our dedicated staff. We strive to provide a seamless and enjoyable experience for all our guests and your commendations are truly appreciated.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler from Hertfordshire
Posted 9 Apr 2024
It was 4 years since I was last at this hotel, previously named The Mosaic and I was pleasantly suprised to see that they have maintained the large spacious rooms and foyer which make such a difference.
Staff were friendly and accomodating.
Comment from Hotel Management
10 Apr 2024 by Online Reputation Management
Hotel Ibersol Atrio , Hotel Management
Dear Gabe,We are delighted to hear that the spaciousness of our rooms and foyer continue to make a positive impact on your experience. It's our pleasure to maintain these areas, ensuring they are always welcoming and comfortable for our guests.Our team takes great pride in the cleanliness and upkeep of the hotel, and your acknowledgment of their hard work is truly appreciated. We are also grateful for your kind words regarding our staff's accommodating nature and the overall service you received.We are glad that you found the room amenities to be satisfactory, as we strive to provide a high level of comfort and convenience to all our guests. Your feedback serves as encouragement to us all as we endeavor to provide an exceptional experience at Ibersol Atrio Del Mar.We hope to see you again in the future.Kind regards,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Posted 1 Mar 2024
This is a terrific spot in February. It was very quiet, a block from the water, tons of restaurants, super clean, friendly, parking for our car underground was cheap, breakfast was A and Los Alcazares itself is a gem. Sunny, cold at night but perfect for us. This was a chance stay for two days and we will try to get back when we have a few weeks. Everything seems boarded up for the winter but at 18C and sunny we found it was a perfect time to visit. Meals were wonderful and inexpensive compared to home town Canada. Terrific stay, highly recommended at least at Feb/March. I know this place gets full later in the season but this was a terrific time to visit.
Comment from Hotel Management
4 Mar 2024 by Online Reputation Management
Hotel Ibersol Atrio , Hotel Management
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're thrilled to hear that our hotel's location, cleanliness, and the friendliness of our staff made your stay in February a memorable one. It's wonderful that you found the underground parking to be convenient and economical, and that our breakfast offerings were to your satisfaction. We also appreciate your kind words about the beautiful town of Los Alcazares and are glad you enjoyed the local dining options. While our hotel indeed becomes busier later in the season, we're delighted that you found the quieter period to be perfect for your visit.We hope to welcome you back. Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler
Good hotel easy walk to beech
Posted 23 Jan 2024 on HotelsVery nice hotel and wonderfully quiet. Car park easy to access. Beech a few minutes walk away. As it was off season, very quiet. Used as base to drive around
Comment from Hotel Management
24 Jan 2024 by Online Reputation Management
Hotel Ibersol Atrio , Hotel Management
Dear Guest,Thank you for positively reviewing your recent stay.We're delighted to hear that you enjoyed the tranquility of our hotel and found our location convenient for beach access and as a base for your travels. We also appreciate your positive feedback on our easily accessible car park. Our team is dedicated to maintaining a high standard of service and comfort for all our guests.It would be a pleasure to welcome you back in the future. Kind regards,Online Reputation ManagementHotel Ibersol Atrio del Mar
by A verified traveler from Pincourt
Posted 9 Jan 2024
A very nice hotel right in the heart of Los Alcazares. The only issue we had was on the arrival we entered the public parking of 42 La Libertad as instructed, but we parked on the -1 first level. We should have gone to the -2 level. From there the elevator takes you right to Reception and/or the rooms.
Comment from Hotel Management
11 Jan 2024 by Online Reputation Management
Hotel Ibersol Atrio , Hotel Management
Dear Robert,Thank you for taking the time to share your feedback.We're thrilled to hear that you found our hotel to be a nice place right in the heart of Los Alcazares and that our room cleanliness, hotel condition, and service met your expectations with a perfect score. It's also great to know that the room amenities provided you with a comfortable stay. We apologize for any confusion regarding parking on your arrival and appreciate your feedback which will assist us in improving our guest's experience. Our team is always ready to assist with clear instructions to ensure a smooth start to your stay.We hope to welcome you back. Best wishes,Online Reputation ManagementHotel Ibersol Atrio del Mar
