Ratings based on 332 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Lack of communication with some of their staff.
Comment from Hotel Management
18 Jun 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Raynette,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and will share the areas for improvement with the team.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Posted 16 Jun 2024
Great rooms, awesome location in the bay, good food.
Comment from Hotel Management
18 Jun 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Ryan,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Villa del Palmar at the Islands of Loreto and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us again and make yourself at home soon.Sincerely,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler from Menifee
Posted 13 May 2024
Not what I was looking for place is amazing but I felt like I was trapped on the premises there was. No where to go and I literally was stuck there
I was there on a fishing trip I should’ve just stayed at a hotel on the marina that would have been enough
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Vincent,We very much appreciate your taking the time to share your valuable feedback.However, we regret your disappointment with the Resort's Location. Your comments let us know where we can focus attention to improve our guest experience.Thank you once again for writing about your experience, and we wait for you to join us again and make yourself at home soon.Sincerely,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Gerald,Thank you for taking the time to rate your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Posted 28 Apr 2024
Na
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear RoyThank you for taking the time to rate your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Israel,Thank you for taking the time to rate your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler from Chula Vista
Posted 25 Apr 2024
Beautiful area, great service and food
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Gustavo,Thank you for allowing us to host you at the Villa del Palmar at the Islands of Loreto and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for us to welcome you back soon and offer you our hospitality. Kind regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler from Santa Rosa
Posted 13 Apr 2024
The food quality could be better.
Restaurant service is good but food quality very variable. Not expected for such a resort.
Comment from Hotel Management
28 May 2024 by Miguel Ángel Cozatl Lince │ General Manager , Hotel Management
Dear Peter,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and will share the areas for improvement with the team.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Too far out of town
Posted 28 Feb 2024 on HotelsIt was very expensive for food. Also there was added tips for different things.
Comment from Hotel Management
29 Feb 2024 by Miguel Ángel Cozatl Lince I General Manager , Hotel Management
Dear Maureen,Thank you for taking the time to write a review for us as this allows us to improve our service levels. We are sorry to hear your stay did not live up to your expectations. We have taken your comments very seriously and you can be assured that we will consider them.We appreciate your letting us know, and we would welcome an opportunity to accommodate you once more and earn your highest marks.Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
by A verified traveler
Posted 28 Feb 2024
The food at this location needs definite improvement. Upgraded steak house was good however all other food was pretty bad. All breakfast food was terrible and worse than fast food. Location and hotel, rooms were very nice. Staff and service very good. Food needs improvement.
Comment from Hotel Management
29 Feb 2024 by Miguel Ángel Cozatl Lince I General Manager , Hotel Management
Thank you very much, Mrs Shannon, for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected by the restaurantsWe have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
