Ratings based on 37 Verified Reviews
4.8 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Feb 2024
Svalbard Lodge. A basic 2 bedroom apartment with very good kitchen with oven hot plates and dishwasher. The bench is a bit awkward due very low cupboards There is less than one meter from cupboard to bench. Not good for tall people. A large bathroom with washing machine and bath with shower. The bedrooms are typical Scandinavian very small with just bed or beds. The staff are extremely friendly and helpful. Brandon the Filipino handyman was brilliant. A great conversationalist who loved a joke or two. He was excellent at talking and working at the same time. He quickly fixed the problem managing things in a professional way.
Comment from Hotel Management
29 Feb 2024 by Reception Svalbard Hotell, Hotel Management
Dear Robert,Thank you for taking the time to write a review about your stay in one of our apartments. We are happy to hear that you had a good stay and when things didn’t go according to plan that one member of staff could assist you with fixing this in a timely manner. Your kind words will be forwarded to the member of staff. We welcome you back in the future!Kind regardsSvalbard Hotell Team
by A verified traveler
Posted 30 Aug 2023
Really good. Clean comfortable. Can’t fault anything at all.
Comment from Hotel Management
31 Aug 2023 by Svalbard Hotell Team. , Hotel Management
Dear Ingela, Thank you for your lovely feedback, we truly appreciate you taking your time to give us your opinion. We hope to see you back on Svalbard soon again. Best Regards, Svalbard Hotell Team.
by A verified traveler
Posted 9 Jul 2023
It was the first time that I brought my mum to Longyearbyen and we are very happy with our stay at the Lodge. We booked a room for 4 but there was only 2 of us so it was super spacious. Even so, i think it is still a good size for 4 adults. We liked that there we could cook here and there was a bar downstairs that serves nice pizza when we didnt feel like cooking. It is also just 1 minute from the main Svalbard Hotell so you could have a nice meal there too.
Location is great, just on the main street so you didnt have to walk far to get to the supermarket. Near to airport bus dropoff point and tour pickup point as well.
The only downside is there is no lift so we had to lug our big luggages up the stairs. Lucky for us we were given the room at level 2 otherwise we might not have been able to make it.
Overall still a perfect stay, we would definitely return to this hotel when we visit Longyearbyen again in Summer.
Comment from Hotel Management
9 Jul 2023 by Hotel Manager, Svalbard Hotell , Hotel Management
Hello and thank you for such a kind and valuable feedback. Seems like you enjoyed your stay, and we are more than happy to welcome you back for another stay. If you liked the 2nd floor best, remember to give a heads up to the reception while when booking, so we can accommodate your wish. Have a great summer. Best Regards Team Svalbard Hotel.
by A verified traveler
Posted 6 Apr 2023
Place was huge. Clean. Easy to get to. Right in the middle of everything, so the location was perfect. Only issue we had was that we had no idea bedding wasn't included. Other hotels we have stayed at there had sheets and polliws, this did now.
Comment from Hotel Management
11 Apr 2023 by Svalbard Hotell The Lodge, Hotel Management
Dear Michael, Thank you for your feedback! We are happy to hear that you enjoyed your stay. There is bedding included in the lodge this might have been an mistake on our part and im very sorry about this. We will take this with us and forward it to concerned department. Best Regards,
by A verified traveler
Posted 7 Jun 2022
Great location. It was a great choice to stay as a family with a lot of room and kitchen facilities. The view was beautiful. Convenient right next to grocery, post office and tourist information center.
Comment from Hotel Management
8 Aug 2022 by Reception, Svalbard Hotell | Polfareren, Hotel Management
Hello Sivanuja,
Thank you for taking the time to leave us such a great review! We appreciate your feedback and are happy to hear you enjoyed your stay with us. We hope to welcome you back one day!
Best regards, Svalbard Hotell
by A verified traveler
Posted 23 Jan 2022 on Hotels
Comment from Hotel Management
24 Jan 2022 by Reception, Svalbard Hotell , Hotel Management
Dear guest,
Thank you for taking the time to leave us a feedback.
We are glad you enjoyed our apartment and we hope to see you again!
Best Regards,
Reception
Svalbard Hotell
by A verified traveler
All we could have asked for.
Posted 6 Nov 2023 on HotelsPerfect place , in the middle of the main street. Warm and well equipped all over. Comfy beds and duvets.
Would def. Go back and already recommended to colleagues and friends
Nice wiew to sukkertoppen and spisshusene. And raindeer walking just outside 😍
Comment from Hotel Management
7 Nov 2023 by Reception, Hotel Management
Dear Linn Therese,Thank you for the kind words, and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay, and we hope to see you again at a later time. Kind regards,Svalbard Hotell Lodge
by A verified traveler
Posted 17 Oct 2023 on Hotels
Comment from Hotel Management
17 Oct 2023 by Team Svalbard Hotell, Hotel Management
Dear guest,Thank you for your feedback. We warmly welcome you back in the future.Kind regards,Team Svalbard Hotell
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Reception, Svalbard Hotell , Hotel Management
Dear Anniken,Thank your for taking the time to send a review.We wish you welcome back in the future.Best regardsSvalbard Hotell Team
by A verified traveler
Posted 19 Aug 2023
Comment from Hotel Management
22 Aug 2023 by Reception Svalbard Hotell, Hotel Management
Dear Marco,Thank you for taking the time to write a review. We are happy to hear that you had a good stay with us.We welcome you back in the future.Best regardsSvalbard Hotell Team
