Ratings based on 451 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Julian,Thank you very much for your good feedback! We hope to see you again in Coal Miners' Cabins!
by A verified traveler
Posted 14 Mar 2024
TOP!
Comment from Hotel Management
14 Mar 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Jerry, Thank you for the good score. We are glad to know you enjoyed your stay In Coal Miners' Cabins. We do hope to welcome you again in the future. Best regards,
by A verified traveler
Posted 7 Mar 2024
Coal Miner's cabins have a great staff, a really perfect continental breakfast, a nice walk into the main part of town. So it's a little bit more quiet and relaxed. And was affordable and just perfect!
Comment from Hotel Management
7 Mar 2024 by Irina, Front desk, Coal Miners' Cabins, Hotel Management
Dear Celia,Thank you so much for your feedback! We are happy to hear you had an amazing stay.
by A verified traveler
Posted 21 Feb 2024
We stayed at the Coal Miners Cabin between 9th and 12th Feb 2024 and it was the most convenient place to explore Svalbard from, I cannot recommend it enough.
The room was great for us as we were mainly out exploring. But even when we were back in it was sufficient.
The bathrooms were in the corridor and was shared between several rooms but we did not see anyone or have to wait even once. It felt like our own private space even when shared.
We had our dinners in their restaurant - the food was good and the free tea and coffee helped. We spent the evening playing the complementary boardgames in the restaurant.
Breakfast came with the room and it is lovely - basic but just the right kind. You'll enjoy it i'm sure.
From the airport: When we landed there were 2 buses waiting outside - tell the driver your hotel and they'll direct you to the right bus. We paid onboard for a return and the bus dropped us at the doorstep.
To the airport: Ask the lovely hotel staff for a bus timetable, or check it yourself on the wall around the entrance to the restaurant. The airport bus passed by all the hotels collecting travellers, just stand outside at the appointed time and you won't miss it. The buses are punctual, our bus was meant to depart at 2pm and it departed at exactly 2pm.
Comment from Hotel Management
24 Feb 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Mohamed,Thank you for your nice feedback, it was great to have you and nephew with us at Coal Miners' Cabins.We are glad you enjoyed your Arctic experience, and we hope to see you again very soon!Best regards,
by A verified traveler
Posted 15 Oct 2023
I got moved to sister hotel Radisson Polar which was a great hotel.
But I was disappointed that the hotel couldn't amend my booking when I requested to reduce my stay by one night.
Comment from Hotel Management
16 Oct 2023 by Tiphaine, Front desk., Hotel Management
Dear Robert,Thank you for comment, we are sorry for the inconveniences you have encountered but the hotel policy stays the same and it says that you have more than 2 days prior arrival to cancel or modify your booking and we did not received any request from you.Again, we are sorry for the inconvenience and we hope to see you again in Longyearbyen !Best regards,
by A verified traveler
Posted 2 Aug 2023
Friendly staff who were ready to help and answer questions. It would have been nice to have been offered help with luggage as there is no lift but a kind man who was cleaning helped me when checking out. Several cabins present - some a bit far from the reception but luckily mine was close. Dinner options are decent. The view and surrounding environment are nice and peaceful, but the walk to the town is definetely longer than the advertised 20 minutes, however it can be a nice walk. I don't mind sharing toilets, but it's difficult to control toilet floors being wet when multiple people are using it, which is a bit annoying. The shower curtain for some of the toilets could have been cleaner. Room was clean and bed really comfortable.
Comment from Hotel Management
2 Aug 2023 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Jumana,We're glad to hear you had a nice stay. Thank you for your feedback. Rest assured that we take all the comments seriously.Looking forward to see you again here in the future!Best regards,
by A verified traveler
Just perfect!
Posted 11 May 2023 on HotelsWe loved The Coal Miner’s Cabin. Our room was simple with a shared bath. It was so clean and cozy. The one improvement they could make to the rooms is better black out curtains. Otherwise it’s just a great place with friendly staff, great breakfast & restaurant. One of the staff set up a Eurovision semi-finals watch party in the restaurant /bar which was so fun!! Would definitely come right back here my next time in Svalbard!
Comment from Hotel Management
11 May 2023 by Coal Miners' Cabins team., Hotel Management
Dear Danielle,thank you very much for your nice feedback! We are glad that you enjoyed your stay with us, and we will take note of the improvements we can make to provide even a better service. We look forward to welcoming you again in Svalbard! Best regards. Front desk,Coal Miners' Cabins.
by A verified traveler
Posted 19 Apr 2023
I love the Staff every staff member that I met at Coal Miners including the kitchen staff and Waiter’s Staff absolutely amazing!! I travel a lot all around the world and I have never met a staff like the staff at Coal Miners Hotel
I actually extended my trip because the Staff was so helpful and kind they felt like my family away from home!!
Also, the breakfast was very good and food that was at the restaurant. Very good and so is the waiters and waitresses and the manager was very kind and helpful! I was a bit concerned, traveling alone to a place far away, but best made me feel so happy and very welcome there!
The cleaning staff was also amazing and very kind and very helpful. It’s the very wonderful place to be. I will definitely be going back there!!
Comment from Hotel Management
19 Apr 2023 by Coal Miners' Cabins, Hotel Management
Dear Corinn, thank you for your kind review! We are really glad to hear that you enjoyed your stay at Coal Miners' Cabins. Our team has received your compliments with proud, and looking forward to welcome you again whenever you visit Longyearbyen.
by A verified traveler
Posted 12 Apr 2023
Friendly staff. Inconveniently located out of town.
Comment from Hotel Management
14 Apr 2023 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Tariq, Thank you very much for taking the time to write about our lovely Coal Miners'. We are glad that you have enjoyed your stay with us. We hope to see you again in Svalbard! Best regards. Front desk. Coal Miners' Cabins.
by A verified traveler
Posted 1 Apr 2023
I love it here. The people are amazing that work here the food is excellent. It is very cozy. The beds are very comfortable. You have to be able to walk center of town is about 4 km about away you have to be able to take a taxi or they do have a van but it’s very hard to get it any time of day I would definitely come back here. It’s absolutely breathtaking and very pleasant to be here. This place is very clean. This hotel was very clean. And the rooms are big
The views are breathtaking!!
Comment from Hotel Management
1 Apr 2023 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Corinn,Thank you very much for your kind words, we really appreciate you take the time to write about us. We are very glad that you enjoy your stay at Coal Miners' Cabins and we hope to see you again.Best regards.
