Ratings based on 717 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
This property served its purpose but it’s not great.
Comment from Hotel Management
31 Mar 2024 by Guest Relations Specialist | 9037580959, Hotel Management
Hi Janice,We appreciate your feedback and thank you for choosing to stay with us. While we're glad to hear that our property served its purpose for your needs, we're sorry to learn that your experience fell short of expectations. We continuously strive to improve and provide exceptional service to all our guests. Rest assured, we'll take your comments into consideration to enhance the quality of our offerings.
by A verified traveler
Posted 24 Mar 2024
Hotel was fair, I did see a roach in the room
Comment from Hotel Management
24 Mar 2024 by Guest Relations Management / 9037580959, Hotel Management
Dear Latisha,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We apologize for any inconvenience or discomfort you experienced during your stay. We understand that this is unacceptable and not reflective of the standards we strive to maintain.Please be assured that we take this matter seriously, and we will immediately address the issue with our housekeeping and pest control teams to ensure that appropriate measures are taken to rectify the situation and prevent any recurrence.We appreciate you bringing this to our attention, as it helps us to improve our services. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a more pleasant experience in the future.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Guest Relations Specialist | 9037580959, Hotel Management
Hi Jontra,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 9 Mar 2024
Fire alarm beeped all night. Breakfast was horrible. Worse motel ever.
Comment from Hotel Management
10 Mar 2024 by Guest Relations Specialist | 9037580959, Hotel Management
Hi Bruce,We sincerely apologize for any inconvenience caused by the fire alarm, and we understand how disruptive it can be especially the repeated beeping. However, the safety of our guests is our utmost priority, and our team always makes sure that our alarms are functioning to ensure everyone's well-being. Regarding breakfast, we strive to offer a variety of options to cater to different tastes, and we regret that it did not meet your expectations. Your feedback is valuable to us as we continuously work to improve our services.
by A verified traveler
Posted 8 Mar 2024
I wouldn’t stay here again
Comment from Hotel Management
9 Mar 2024 by Guest Relations Management, Hotel Management
Hi Patricia,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
by A verified traveler
Posted 26 Feb 2024
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Comment from Hotel Management
26 Feb 2024 by Guest Relations Management | 9037580959, Hotel Management
Hi Christopher,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Served its purpose but overall lacking
Posted 18 Feb 2024 on HotelsThe staff was great but the room was lacking. The bed was hard as a rock. The TV and refrigerator didn’t work and the AC/heat unit leaked water when turned on. There was only a hole in the wall where a hair dryer should have been. Also the railings for the stairs was very slick and not easy to hold onto- if someone were to slip on the stairs and try to grab the railing to keep from falling, they’d likely still fall.
Comment from Hotel Management
20 Feb 2024 by Guest Relationship Manager | (903) 758-0959, Hotel Management
Hello,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our dedicated staff strives to provide excellent service, and we're pleased to hear they left a positive impression. However, we regret that the room amenities did not meet your expectations. We'll promptly address the issues you've raised regarding bed comfort, appliances, maintenance, and safety concerns to ensure a more comfortable and secure experience for future guests. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Guest Relations Management, Hotel Management
Hi Cora,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Guest Relations Management, Hotel Management
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 6 Feb 2024 on Travelocity
Comment from Hotel Management
20 Mar 2024 by Guest Relations Management, Hotel Management
Hi Kenny,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
