Ratings based on 486 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Very clean and comfortable!
by A verified traveler
Posted 2 Jun 2024
We’v stayed before and will probably stay there again.
Comment from Hotel Management
6 Jun 2024 by Front Desk Manager, Hotel Management
Hi Earl,Thank you so much for your feedback, Here at Candlewood Suites in Longmont our goal is to provide the best possible experience for our guests. I am glad that you found your stay as comfortable as possible. If your ever in the area again we look forward to greeting, you with a warm smile and a welcoming face.Please let us know if you need anything for your future stays.From all of us at Candlewood, Longmont,We Thank you!Mohamed.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Front Desk Manager, Hotel Management
Hi Justin,We appreciate your direct feedback and look forward to a future stay with us and hopefully taking the effort to ensure that your next stay is as enjoyable as possible.Please let us know if you need anything from us.From all of us at Candlewood Suites,We Thank you,Mohamed.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
6 Jun 2024 by Front Desk Manager, Hotel Management
Hi Milanka,Thank you for your honesty, we stive to make our guest happy and to go the extra mile to make sure your stay is as impactful as possible while you're in the area.We understand that not always are we able to make that 5 out of 5 rating but we look forward to potentially being given an opportunity to make that finial difference in your stay.From all of us at Candlewood Suites in Longmont, CO,We thank you!Mohamed,
by A verified traveler
Posted 14 May 2024
they cancelled at last minute with no help rescheduling me somewhere else
Comment from Hotel Management
14 May 2024 by Candlewood GM, Hotel Management
Good Day Richard,Thank you for taking the time to provide a review of your experience. Sadly, within the past week we had a guest that was rather intoxicated and fell asleep while filling their bathtub. This resulted in several of our guest rooms below to be pretty severely damaged from the late-night flood that wasn't realized until the water had been pouring into the below rooms for over an hour. Due to this we were unable to accommodate some folks who had reservations with us. We did make every attempt to be proactive in notifying Expedia of the incident and asked that they assist us in establishing alternate properties for those guests to stay at. I apologize that you were negatively affected by the situation, and I would be more than happy to discuss the matter with you further if you wish. You are welcome to reach out to the property directly and ask to speak with Shawn and we can discuss further. Again, I am terribly sorry for the last-minute change, however, the matter truly was out of our control. I hope you understand. Travel Safe & Be Well Shawn - GM
by A verified traveler
Posted 9 May 2024
I wasn't expecting a full kitchen complete with burner, dishwasher, and full size fridge. That was a pleasant surprise.
Comment from Hotel Management
10 May 2024 by Mohamed., Hotel Management
Hi there Riley!I'm glad to hear that the rooms were to your liking and a few extras to your surprise! Please feel free to stop back again if your ever in the area again.Thank you for staying with us.
by A verified traveler
Posted 8 May 2024
Very poor staff communications (not English speakers!). Listed "Breakfast included" but was not included. "Bare bones" facility, too many quality places to stay in Longmont, I won't go back here.
Comment from Hotel Management
14 May 2024 by Candlewood GM, Hotel Management
Good Day Ferdinand J,I greatly appreciate your candid feedback about your stay as it will provide me with information needed to better train our team to ensure the highest quality experience for each of our guests. As for the breakfast matter, if that was listed on the Travelocity website where you booked, I do apologize for the misinformation. The Candlewood Suites brand as a whole does not offer any sort of complimentary breakfast offering. I thank you for allowing us the opportunity to host you during your time in Longmont. I hope you will have a change of heart and allow us one more chance the next time you are in town. Travel safe & Be well. Shawn - General Manager
by A verified traveler
Posted 4 May 2024
The rooms were immaculate would stay here again!
Comment from Hotel Management
7 May 2024 by Front Desk , Hotel Management
Thank you for staying with us! We hope to see you again!
by A verified traveler
Posted 3 May 2024
It was the perfect stay for a long night of traveling.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Front Desk , Hotel Management
Thank you for staying with us!!
