Ratings based on 970 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The staff was very helpful and knowledgeable and my room was very clean!
by A verified traveler
Posted 13 May 2024
I liked that the price was reasonable my room was comfortable and clean it was more than expected not bad at all I would definitely book again your own sliding door with chairs to over look well kept property swimming pool,washer& dryer, vending machine, T.V selection is awesome 👍 microwave,frig
Comment from Hotel Management
15 May 2024 by Ivan G., Hotel Management
Dear A.,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails
by A verified traveler from Orcutt
Posted 8 May 2024
I paid $400 for the jacuzzi and it was a shower and jacuzzi like a two in one who want to relax in a jacuzzi where it’s a public shower and the smoke Lamar kept me up like the battery was dead and the air conditioner was loud and took 45 mins to warm up and start and loud the carpets dirty and when I got towels from maid there was a better room then I was given first experience was a trashy experience there price is over reared looked like an old seniors rest home
Comment from Hotel Management
15 May 2024 by Ivan G., Hotel Management
Dear Brandy,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the smoke alarm and dirty carpet. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails
by A verified traveler
Posted 27 Apr 2024
I like everything it was an awesome stay plus I was able to book a room with a in room Jacuzzi.
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Glad to hear you enjoyed your stay! We look forward to seeing you again next time you're in the LB area.
by A verified traveler
Posted 24 Apr 2024
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Roger, Thank you for your feedback -- we're working our hardest to repair what we can to improve guest experience, and we take your feedback seriously. We'll gladly pass this on up, and hopefully next time you're in town we'll be further along in our renovations and you'll be able to enjoy fresher accommodations at the same great location.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
15 May 2024 by Ivan G., Hotel Management
Dear Chris,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails
by A verified traveler
Posted 22 Apr 2024
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Thanks for taking the time to give us some love, John! I'm so glad you had a good experience, especially with our staff. We hope to see you again soon!
by A verified traveler
Posted 20 Apr 2024
Would stay again
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
And we'd love to have you back, Joshua!Thanks for taking the time to let us know you enjoyed your stay.
by A verified traveler
Posted 20 Apr 2024
Someone was screaming outside at about 3AM
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Edward, Thanks for your feedback. I do hope you reached out to the Front Desk at the time, as we have security and front desk staff overnight to ensure guests have a pleasant stay and a restful night. Hopefully your accommodations were adequate and you were able to get back to sleep, and enjoyed the rest of your stay. If you're back in Long Beach in the future, we hope you consider us when choosing a place to stay.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Ben, Hotel Management
Sorry to see that you had an unpleasant experience during your stay. Please let us know if you have any specific questions or concerns so that we may address them and work on making improvements for future guests.
