Ratings based on 892 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Staff was friendly and allowed us to check in an hour early without issue. Only negative was that the bathrooms are freezing in the morning, but that isn’t the properties fault! Would definitely recommend and stay here again.
by A verified traveler
Posted 20 Apr 2024
The location was perfect! We loved having a central location to explore the city and being close to dining and sight seeing.
by A verified traveler
Posted 17 Apr 2024
Having only one small lift was a real nuisance.
by A verified traveler from Manchester
Posted 7 Apr 2024
Check in very poor experience. Rooms dated and old fashioned.
by A verified traveler
Posted 6 Apr 2024
Staff were extremely helpful and courteous throughout the stay. The location was clean and met expectations for that hotel. The location is great, with proximity to sites, dining, shopping, and transportation.
by A verified traveler
Posted 17 Mar 2024
The place smelled horrible with no attempt to clean what caused the smell, the locks on the door were broken. Not enough time to get another hotel
Comment from Hotel Management
17 Mar 2024 by Tanveer Shaik, Hotel Management
Dear Alexander,I'm truly sorry to hear about your disappointing experience during your stay. It's deeply concerning to learn about the issues you encountered, including the unpleasant odor and broken locks. This is certainly not reflective of the standards we strive to uphold, and I apologize for the inconvenience and discomfort this caused. We take cleanliness and maintenance very seriously, and I assure you that we will address these issues immediately to ensure they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything we can do to make amends for the shortcomings you experienced, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're committed to ensuring a more pleasant experience should you choose to stay with us again in the future.Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Tanveer Shaik, Hotel Management
Dear Carla,Thank you so much for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future.Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Tanveer Shaik, Hotel Management
Dear John,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Tanveer Shaik, Hotel Management
Dear Rachel,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager
by A verified traveler
Posted 11 Feb 2024
Carpets need a hood clean, it affected my sinuses. Bedsheets needed a wash.
Comment from Hotel Management
22 Feb 2024 by Tanveer Shaik, Hotel Management
Dear Kerry-Ann,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I am extremely disappointed to hear of the issues that you experienced during your stay. I sincerely apologize for any inconvenience and disappointment caused. I have addressed your comments with our team to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager
