Ratings based on 298 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Front of house personnel most obliging and helpful
by A verified traveler
Posted 5 Jun 2024
Good Value
by A verified traveler from Leigh
Posted 30 May 2024
Staff were great, even put up with miserable football fans.
Comment from Hotel Management
31 May 2024 by Beata, Hotel Management
Dear David,Thank you for your feedback! We're delighted to hear that our staff made a positive impression during your stay. Handling a variety of guests, including the football fans, can be challenging, so we’re glad to know our team managed it well. Your kind words will surely motivate them to continue providing excellent service. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Cleanliness of the taps were very poor, mold under the spout. Mini fridge packed in 2 days into our stay. Breakfast was not included unless you paid for the hotel through them.
Comment from Hotel Management
15 May 2024 by Beata, Hotel Management
Dear Laila,Thank you for your feedback. We apologize for the issues you experienced during your stay.Cleanliness of the taps: We are sorry to hear about the condition of the taps. Cleanliness is a top priority, and we are addressing this with our housekeeping team to ensure such oversights do not occur again. We service our rooms daily, but if the guests display do not disturb card on the doors, we do respect guests privacy by not entering. Mini fridge malfunction: We regret that the mini fridge stopped working during your stay. Our maintenance team is always on a standby should you choose to report it in-house. We have inspected the fridge, looking into this issue to prevent future inconveniences.Breakfast policy: We apologize for any confusion regarding breakfast policy. We do offer a complimentary breakfast to the guests that book the rooms directly with the hotel, the third party reservations have a choice of the rates inclusive of Full English Breakfast or Room Only reservations (for the guests conveniences) to consider before placing the reservations.We appreciate your feedback as it helps us to improve our services. We hope you will consider staying with us again and allow us to provide a better experience.
by A verified traveler
Posted 7 Apr 2024
Poor Wi-Fi I. Diana suite had to get my mobile internet and connect it outside very poor could not access to do my work
Comment from Hotel Management
22 Apr 2024 by Beata, Hotel Management
Dear JasonWe sincerely apologise that on this occasion WIFI service was poor, sometimes it is beyond the local businesses control. We have investigated the incident and took the necessary steps to prevent the disturbances in the future. We're constantly working to ensure that our guests have everything they need for a pleasant stay, and we hope to welcome you back in the future.
by A verified traveler
Posted 5 Apr 2024
Is okay
Comment from Hotel Management
22 Apr 2024 by Beata, Hotel Management
Thank you for choosing the Tudor Hotel for your stay,we appreciate your time to review our premises.We hope to welcome you back in the future.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Beata, Hotel Management
Dear Paul,We truly appreciate your positive feedback. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another stay in the future.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Beata, Hotel Management
Dear Paul Thank you for choosing the Tudor Hotel, we appreciated your review and customs. We hope to welcome you back in the future.
by A verified traveler
Not Impressed
Posted 12 Mar 2024 on HotelsIgnored on arrival and kept waiting to check in, breakfast details not explained, requested a room away from the road and ended up with a room that must be the closest to the road, room very tired looking. wash basin cracked.
Not very impressed and will not be staying again.
Comment from Hotel Management
17 Mar 2024 by Beata, Hotel Management
Dear Mark,Thank you for your review and for choosing Tudor hotel.We sincerely apologise that your check-in did not go as smooth as expected, we are looking into it. The Tudor Hotel is situated within a very close proximity to the residential road, unfortunately due to nature of the building (listed 500 years old property), the traffic noise possible, we are in-talks with the council to allow the proposed solutions. We are refurbishing our premises at a fast pace and hope you will give us a chance in the future to prove our hospitality.
by A verified traveler
Posted 10 Mar 2024
Very nice and clean property and room. Excellent service in breakfast and check in.
