Ratings based on 657 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grimsby
Posted 7 Jun 2024
Excellent location and extremely friendly and helpful staff.
by A verified traveler from Bridgeville
Posted 3 Jun 2024
The Sumner didn’t make a great first impression - the reception area is cramped. And there were a couple problems in our room (the only outlet in the bathroom didn’t work, the WiFi was a bit sporadic, and the shower hose leaked). But the bed was soooo comfortable, the water pressure and temperature were great, the breakfast was fantastic (so many choices, hot and cold, and attentive service), and the location was perfect, very close to several things we wanted to do or see in London, and very close to public transportation of all sorts. Overall we give it a 9!
by A verified traveler
Posted 31 May 2024
Staff were excellent & very obliging. The stairs were a real problem - they had a lift but you then had to carry your luggage up or down stairs to get to your room, which made it very difficult. Very squeaky floors throughout building
by A verified traveler
Posted 26 May 2024
Was easy walk to many amenities. Nice and spacious.
by A verified traveler
Posted 24 May 2024
It's a small boutique hotel with only 8 rooms. It is a very old building, typical for the area, and located in a very good and convenient location. Nice neighborhood, safe, walkable and close to attractions and transportation. The elevator was fixed and in working condition. The room was big and comfortable; the bathroom was small. Breakfast was included and good.
It's a small boutique hotel with only 8 rooms.
by A verified traveler
Posted 22 May 2024
Excellent stay and close to the pub
by A verified traveler
Posted 25 Apr 2024
The property is in a great neighborhood, the staff is friendly and offer a good service, The elevator does not work, and it seems they have no intention on fixing it, so consider carrying your luggage many stairs up and down.
I really consider that the property needs an important reformation. The rooms are tiny and need a change in furniture and carpeting.
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Comfortable homely setting. Lovely staff.
by A verified traveler
Posted 28 Mar 2024
