Ratings based on 952 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Fantastic experience. Staff was attentive and kind. Close to everything. Highly recommend!
by A verified traveler from Porter Ranch
Posted 4 May 2024
Nice location, historical building, friendly staff.
Comment from Hotel Management
4 May 2024 by Venisia - Guest Services Executive, Hotel Management
Dear Amit, Thank you for your review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. Venisia - Guest Services Executive
by A verified traveler
Posted 3 May 2024
Rotal Horseguards Hotel i very nice. Easy walk to Big Ben, Westminster Abby, the London Eye, lots of pubs and souvenir shops. Very close to Trafalgar Square and museum. I have stayed here before and will again. The staff is wonderful.
Comment from Hotel Management
3 May 2024 by Guest Services Executive, Hotel Management
Dear Karen, Thank you for your warm feedback. We are thrilled to know that our entire staff was able to provide you with exceptional service during your stay. We look forward to welcoming you back again soon. Kind regards, John - Guest Services Executive
by A verified traveler
Posted 3 May 2024
Reception staff were rude. It took an hour to check in, as rooms were not Twin rooms. Even though I had telephoned reception 2 weeks earlier to check names and re check our Twin rooms booking. After a major discussion with 3 reception staff eventually and thankfully the Manager got us sorted. But it was a very disappointing attitude from reception staff.
Comment from Hotel Management
3 May 2024 by Guest Services Executive, Hotel Management
Dear Valerie, First and foremost, thank you for staying with us at The Royal Horseguards. It is extremely disappointing to hear of the service you have experienced and as a hotel that prides itself on excelling in the service we provide we do apologise for the numerous inconveniences on your trip. I have taken the liberty and escelated this matter to the department heads to investigate further in order to close the gaps in our service.We can only hope for an opportunity to welcome you and display the true high-quality service we are so proud of.Kind regards,John- Guest Services Executive
by A verified traveler
Posted 2 May 2024
It was a great proximity to all the major sights!
Comment from Hotel Management
3 May 2024 by Guest Services Executive, Hotel Management
Dear Stacy Marie, Thank you for your 5-star review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. John - Guest Services Executive
by A verified traveler
Posted 1 May 2024
:Lovely
Comment from Hotel Management
3 May 2024 by Guest Services Executive, Hotel Management
Dear Beth, Thank you for your 5-star review. We look forward to welcoming you back for another trip to our wonderful city. Faroq - Guest Services Executive
by A verified traveler
Posted 30 Apr 2024
Amazing staff so helpful and friendly and rooms are clean and tidy
Comment from Hotel Management
1 May 2024 by Guest Services Executive, Hotel Management
Dear Kayleigh, Thank you for taking the time to write such kind words regarding your stay with us. It is a pleasure to know that all members of staff involved were able to provide a service that enhanced your stay and we can not wait to open our doors to welcome you again. Kind regards, John - Guest Service Executive
by A verified traveler
Posted 30 Apr 2024
Great Hotel.
Comment from Hotel Management
30 Apr 2024 by Guest Services Executive, Hotel Management
Dear Rao,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, John - Guest Services Executive
by A verified traveler
Posted 24 Apr 2024
Great location and staff
Comment from Hotel Management
24 Apr 2024 by Faroq, Hotel Management
Dear Russell,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Faroq - Guest Services Executive
by A verified traveler
Posted 23 Apr 2024
Beautiful hotel, walkable distance to Embankment train station, The Eye, Big Ben. Comfortable room, loves the towel warmers in bathroom. Comfortable bed. Great buffet breakfast and so much more. Did t see the gym but should have!
Comment from Hotel Management
24 Apr 2024 by Guest Services Executive, Hotel Management
Dear Barbara, Thank you for the warm feedback. It is a pleasure to read that we managed to make your trip that extra bit special and that you enjoyed our one-of-a-kind location. We hope to welcome you back for another special stay soon. Kind regards, John- Guest Services Executive
