Ratings based on 203 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The customer service was incredible. The team was very responsive to our inquiries and needs and when we had an issue with the cleanliness of our room, they were immediately willing to make the situation right.
We did have issues with the cleanliness of the room - specifically the bed area. The mattress was pretty gross and dirty, and didn't have a mattress cover. There was nothing alive (ie no bugs or anything), but it was just gross and we felt pretty uncomfortable. We found an grimy dental pic in between the mattress and the cover, and it seemed like that the mattress hadn't been fully checked in some time. When we called it out to the staff, they were responsive and took action. It seemed like they were immediately taking steps to make sure this sort of thing didn't happen again in the future.
Comment from Hotel Management
30 May 2024 by Yannis, Hotel Management
Thank you for taking the time to share your experience with us. We greatly appreciate your kind words about our customer service and responsiveness. It is our top priority to address our guests' needs promptly and effectively. We sincerely apologize for the cleanliness issues you encountered, especially with the mattress and the bed area. This is not the standard we aim to uphold, and we are truly sorry for any discomfort this caused you. Your detailed feedback has been invaluable, and we have taken immediate steps to ensure this does not happen again. Our team is now conducting more thorough checks and implementing additional measures to maintain a high standard of cleanliness. Thank you again for your understanding and for giving us the opportunity to make things right during your stay. We hope to welcome you back in the future and provide you with a much improved experience.
by A verified traveler
Posted 1 May 2024
We had a fantastic stay. The little extras included made all the difference. I arrived early and left my luggage with the team. When I came back later, my luggage was in my room waiting.
Comment from Hotel Management
1 May 2024 by Yannis, Hotel Management
Thank you for sharing your fantastic experience with us, Kevin! We're thrilled to hear that you had a memorable stay at our hotel. It's wonderful to know that our team was able to assist you with your luggage and ensure a smooth check-in process. We strive to go above and beyond to make our guests feel welcome and well taken care of, and we're delighted that our efforts made a difference during your stay. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Yannis, Hotel Management
Thank you for taking the time to rate us, Lee.Safe travels and we look forward to hosting you again in the future.
by A verified traveler
Posted 7 Mar 2024
My colleague had a fantastic stay with a few bits in the mini bar for free and said the staff were so friendly. He has stayed at the Roxxy several times now and loves it.
Comment from Hotel Management
9 Mar 2024 by Yannis, Hotel Management
Thank you for sharing your colleague's wonderful experience with us, Marissa! We're thrilled to hear that they had a fantastic stay and that they appreciated the complimentary items in the mini bar. It's always a pleasure to welcome back returning guests, and we're delighted that your colleague has enjoyed their stays with us multiple times.Our team takes great pride in providing friendly and attentive service to all our guests, and we're pleased to hear that this was reflected in your colleague's experience. We look forward to continuing to provide exceptional hospitality to both your colleague and yourself in the future.
by A verified traveler
Amazinh
Posted 28 Feb 2024 on HotelsThe staff were extremely helpful, the room was immaculate and I’d recommend this to anyone wanting to steer away from boring chain hotels.
Lovely people and will return
Comment from Hotel Management
1 Mar 2024 by Yannis, Hotel Management
Thank you so much for taking the time to share your experience with us.We are thrilled to hear that you found our staff to be extremely helpful and that you enjoyed your immaculate room. Providing exceptional service and maintaining high cleanliness standards are top priorities for us, and we are delighted that we were able to meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words about our hotel being a refreshing alternative to chain hotels. We take pride in creating a welcoming and unique atmosphere for our guests, and we are thrilled to hear that you plan to return.We can't wait to welcome you back and provide you with another wonderful stay. If there is anything we can assist you with in the meantime, please do not hesitate to reach out.
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by Yannis, Hotel Management
Thank you for taking the time to rate us, Laura.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Cute, compact and funky, with lots of nice friendly touches such as small gift, free mini-bar and handwritten notes. Would book again when staying in the KingsX area
Comment from Hotel Management
19 Feb 2024 by Yannis, Hotel Management
Thank you for taking the time to leave such a wonderful review, David! We're thrilled to hear that you enjoyed your stay with us at The Rokxy Hotel and that you appreciated the cute, compact, and funky atmosphere of our hotel.We're delighted that you found our small gifts, free mini-bar, and handwritten notes to be nice and friendly touches. It's our aim to create a warm and welcoming environment for all our guests, and we're glad to hear that we succeeded in making your stay memorable.We would be honored to welcome you back again when you're next in the Kings Cross area. Please don't hesitate to reach out to us if you have any special requests or if there's anything we can do to make your next stay even more enjoyable.Thank you once again for your kind words, and we look forward to hosting you again soon!
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Yannis, Hotel Management
Thank you for taking the time to rate us, Anthony.
by A verified traveler
Posted 10 Feb 2024
Check in code was not provided even though I got a text that my room was available. Hot water not working one day.
Comment from Hotel Management
10 Feb 2024 by Yannis, Hotel Management
Thank you for taking the time to share your feedback.We apologize for the inconvenience you experienced with the check-in code not being provided and the issue with the hot water. Your comments have been duly noted, and we will take immediate steps to address these issues to ensure they do not occur in the future.Please accept our sincere apologies for any inconvenience caused during your stay. We strive to provide all our guests with a comfortable and seamless experience, and we regret that we fell short of this during your visit.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Yannis, Hotel Management
Thank you for taking the time to rate us, Tanya.We look forward to hosting you again in the future.
