Ratings based on 371 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
Not good maintenance
Comment from Hotel Management
30 Mar 2024 by The Park Tower Knightsbridge, Hotel Management
Dear Rodolfo,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay with us was below your standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.RegardsThe Park Tower Knightsbridge
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Karan , Hotel Management
Dear Mr. Sultan,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Regards
by A verified traveler
Posted 11 Dec 2023 on Hotels
The hotel is in a good neighberhood. The stay was ok but they are short stuffed.
Comment from Hotel Management
23 Jan 2024 by Subash Balakrishnan, Hotel Management
I would like to thank you for choosing and staying at the Park Tower Knightsbridge, A Luxury Collection Hotel and for taking the time to share your feedback. Firstly, I would also like to apologize that your stay did not meet your expectations. We work hard to deliver an exceptional guest experience and I regret that on this occasion this was not the case. Please rest assured, we have taken on board your valuable feedback regarding your room cleaning experience, and this will be addressed with the relevant departments so that we can improve on the concerns you have raised. I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations and have the chance to restore your faith in the Park Tower Knightsbridge.Kind regards,Subash Balakrishnan
by A verified traveler from Riyadh
Posted 1 Dec 2023
Outdated hotel.
Comment from Hotel Management
23 Jan 2024 by Subash Balakrishnan, Hotel Management
I would like to thank you for choosing and staying at the Park Tower Knightsbridge, A Luxury Collection Hotel and for taking the time to share your feedback. Firstly, I would also like to apologize that your stay did not meet your expectations. We work hard to deliver an exceptional guest experience and I regret that on this occasion this was not the case. Please rest assured, we have taken on board your valuable feedback regarding your room cleaning experience, and this will be addressed with the relevant departments so that we can improve on the concerns you have raised. I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations and have the chance to restore your faith in the Park Tower Knightsbridge.Kind regards,Subash Balakrishnan
by A verified traveler
Posted 12 Nov 2023 on Hotels
Amazing hotel right in the heart of Knightsbridge!
Comment from Hotel Management
12 Nov 2023 by The Park Tower Knightsbridge Team, Hotel Management
Thank you for your positive review following an enjoyable stay here at The Park Tower Knightsbridge, A Luxury Collection Hotel. I do hope we have the pleasure of welcoming you back in the not too distant future.
by A verified traveler
Great stay.
Posted 5 Nov 2023 on HotelsHad a great stay here. Bar staff were very pleasant and helpful, very friendly.
Comment from Hotel Management
12 Nov 2023 by Sasha , Hotel Management
Thank you very much for the wonderful feedback! We hope to welcome you back again in the nearest future! Hotel Team.
by A verified traveler
Posted 24 Oct 2023
Rude and bad customer service
Comment from Hotel Management
12 Nov 2023 by Sasha , Hotel Management
Dear Mr. Sulaiman, I would like to thank you for choosing and staying at the Park Tower Knightsbridge, A Luxury Collection Hotel and for taking the time to share your feedback. Firstly, I would also like to apologize that your stay did not meet your expectations. We work hard to deliver an exceptional guest experience and I regret that on this occasion this was not the case. Please rest assured, we have taken on board your valuable feedback regarding customer service experience, and this will be addressed with the relevant departments so that we can improve on the concerns you have raised. I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations and have the chance to restore your faith in the Park Tower Knightsbridge.
by A verified traveler
So so
Posted 22 Sep 2023 on HotelsOverall not bad but some things to note… free wifi was advertised at the time of booking but it was only two hours free, then you were charged. No outlets in the bathroom for hair dryer, curling iron, etc. No USB chargers on the night stands for your devices (for those who prefer to have them near the bed). As this hotel was a bit on the pricier side, I expected a little more.
Comment from Hotel Management
24 Oct 2023 by Duty Manager, Hotel Management
Dear valued guest,Thank you for choosing to stay with us at the Park Tower Knightsbridge, and thank you for taking the time to share your feedback.We are truly sorry to hear some aspects of your stay did not meet your expectations. Regarding complimentary wifi, this is an added benefit of enrolling as a Marriott Bonvoy member. It is free to sign up and comes with various other benefits you can enjoy in any of Marriott's properties across the world. As for the hair dryer, regrettably this is in accordance with UK safety regulations to not have electrical outlets in the bathroom. We have taken into consideration your feedback on the nightstand USB chargers, and will work to find a solution for this.I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations, and for the chance to restore your faith in the Park Tower Knightsbridge.Kind Regards,The Park Tower Knightsbridge Team
by A verified traveler
Posted 19 Sep 2023 on Hotels
Good
Comment from Hotel Management
24 Oct 2023 by Duty Manager, Hotel Management
Dear valued guest,Thank you for taking the time to leave your kind feedback. We are delighted to hear that you enjoyed your time with us.We look forward to welcoming you back!Warm regards,The Park Tower Knightsbridge Team
by A verified traveler
Posted 2 Jul 2023
Far better hotels in London. Staff not bothered, rooms not, will charge for air if they could. Leave a credit card on room with large deposit but still chase you for payment in bar as if your trying to rob them. Avoid
Comment from Hotel Management
3 Jul 2023 by Sasha , Hotel Management
Dear Mr. Neil Thank you for your recent stay in Park Tower Hotel. I was sorry to learn that certain aspects of it gave cause for less positive feedback. At the Park Tower Knightsbridge, we pride ourselves on a high level of personalised service and care shown towards our guests, however, it would appear that on this occasion we let ourselves down. I am not proud when we fail to delight our guests. I would like to thank you for bringing your observations to my attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time.We sincerely hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Best Regards, Sasha Bukina
