Ratings based on 450 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Overall was good
by A verified traveler
Posted 21 Apr 2024
The elevator wasn’t working the door to my room had an issue so the had to keep going up and down the stairs trying different cards!
by A verified traveler
Posted 20 Apr 2024
My deposit refund hasn’t been deposited as promised
by A verified traveler
Posted 7 Apr 2024
After reading the reviews i was expecting the worst. However was pleasantly surprised. The room was clean. The shower was great. Bed was clean and comfortable. Would have liked a room with a window as the room was quite hot. The lamps didn't have bulbs but there was plenty of light. The tv worked fine and the room had tea and coffee. Extra milk was given on request. Staff were very polite and helpful. We didn't eat or drink in the hotel, didn't even ask about food, so can't comment, just choose to go out. Didn't even see anyone drinking in the bar area. We ate in a lovely pizza shop just across the road. Felt comfortable in the area, although didn't go far, didn't need to. Did have a great sleep. We only stayed overnight to attend the tv studio in Shepherd's Bush and, it was perfect for this, but would have been happy to stay longer. Great value for money.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 27 Mar 2024
The room was filthy and there were signs that said no smoking yet the rooms smelled of smoke. The elevators didn’t work I had a lot of luggage and my room was on the second floor. There was a lady feeding what looked like a thousand birds in my window. Very bad experience. Don’t book because there are no refunds
by A verified traveler
Posted 7 Mar 2024
by A verified traveler
Posted 26 Jan 2024 on Hotels
by A verified traveler
Disappointing, parking not available
Posted 21 Jan 2024 on HotelsDisappointing, advertised customer parking available but this is not part of the booking. You have to park in a nearby Morrisons and we were lucky to have a spot available to us as they were very limited and cost an extra £12 for overnight.
Lift was broken. Room was unclean, hairs on the bed and the toilet was still soiled from previous use. Kettle had stale water still inside it, there was masking tape left from where paint touch ups had been carried out. Damp on the ceiling in the corner and the mirror in the bathroom was loose against the wall and didn't stay up.
Staff were polite enough but they weren't around when we got back to the room so we didn't feel any use in raising the concerns we had over cleanliness. We slept well despite the noise from outside and left fairly early in the morning. Potential for a lovely hotel but overall felt a little neglected.
