Ratings based on 168 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Very large tourist hotel in a great location
Comment from Hotel Management
2 May 2024 by Meski, Hotel Management
Dear Donald,Thank you for taking the time to share about your stay and for being our guest. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 1 May 2024
I booked a room with two beds, but when we entered the room, there was one bed and we had to wait for the beds to be prepared. Not a very pleasant start.
Comment from Hotel Management
1 May 2024 by Meski, Hotel Management
Dear Tatjana,Thank you for taking the time to share your feedback following your recent stay here at The Cumberland Hotel. We are thrilled you enjoyed your overall stay. Your comment regarding the extra bed has been shared with the head of department in order to avoid similar occurrences in the future.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 30 Apr 2024
Stayed for a business conference. Hotel was lovely, clean and spacious. Rooms were prefect. Food was great. Only thing to let it down was the service in bar area was very slow, we ask a number of staff but was ignored until someone eventually served us. During the meal the waiter asked if we would like more drinks and again it took so long that even he was shocked we hadn't had our drinks.
Comment from Hotel Management
30 Apr 2024 by Meski, Hotel Management
Dear John,Thank you for leaving feedback on your recent stay at The Cumberland Hotel. We appreciate both the positive and negative comments, as they help us identify areas where we excelled and areas where we can improve to ensure all our guests receive a superstar experience.We are thrilled you enjoyed our lovely clean specious room and delicious food.We are sorry you were let down by the service at SOUND bar. Please rest assured your comments have been shared directly the head of department for further investigation. Again we would like to thank you for bringing this to our attention; retraining will be issued where necessary. We hope to have the opportunity to welcome you back where we can showcase the high level of customer service you deserve.Kind regards,Guest ServicesThe Cumberland
by A verified traveler from Plymouth
Posted 29 Apr 2024
The staff was incredibly friendly & helpful. My room was not cleaned one day & several times for different reasons I tried to call the front desk & no one picked up every time I called. I would just stop by the front desk in person which was fine. Great location, very safe & great staff.
Comment from Hotel Management
30 Apr 2024 by Meski, Hotel Management
Dear Michaleen,Thank you for your feedback. We are thrilled you found our hard working team incredibly friendly & helpful. We are however sorry to hear that your room was not serviced by housekeeping, we wish to extend our most sincere apologies for this oversight and for any inconvenience caused. Please rest assured this has been flagged with our housekeeping's head of department to ensure issues such as these aren't to be repeated. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride.Kind regards,Guest ServicesThe Cumberland
by A verified traveler from Doha
Posted 29 Apr 2024
Lobby is great
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Dear Faisal,We're thrilled to hear you enjoyed your stay with us at The Cumberland, especially our vibrant and lively lobby.A great lobby sets the stage for a fantastic stay, and we're glad ours struck the right chord with you! Whether it's a place to relax after exploring London or meet up with fellow adventurers, we strive to make it a comfortable and welcoming space.While we always aim for a perfect 10, we appreciate your honest feedback. Is there anything specific we can do to crank things up to an 11 for your next visit? Just let us know!We hope to see you again soon for another unforgettable encore! The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 28 Apr 2024
Walkable
Comment from Hotel Management
30 Apr 2024 by Meski, Hotel Management
Dear Lara,Thank you for sharing your feedback regarding your stay at the Cumberland Hotel in London.Our centralized location is ideal for all of your traveling needs, we're glad this worked out well for you. With a spirit to serve, we look forward to having you return to stay with us again in the future.Kind regards.Guest ServicesThe Cumberland
by A verified traveler
Posted 24 Apr 2024
Good breakfast Comfortable bed large room
Comment from Hotel Management
24 Apr 2024 by Guest Services, Hotel Management
Dear Elizabeth,We're thrilled you enjoyed your stay with us at The Cumberland, especially the delicious breakfast, comfortable beds, and large rooms - those are definitely all the ingredients for a relaxing and re-energizing stay!While a 4-star review is fantastic, we're always striving to hit those five-star highs. Is there anything we could have done to make your stay even more incredible?Perhaps next time you can join us for some nightly live music in our SOUND Cafe? We'd love to have the opportunity to make sure your next London adventure is a smash hit!Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Meski, Hotel Management
Dear Karen,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 21 Apr 2024
The only complaint was operation of the lighting switches in the room
Otherwise all very good!
Comment from Hotel Management
23 Apr 2024 by Meski, Hotel Management
Dear Michele,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are truly thrilled you enjoyed your stay overall. Your constructive feedback regarding the operation of the light in your room has been shared with the head of department for future improvement. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 19 Apr 2024
The hotel clean but the Room cleaning service was not good
Comment from Hotel Management
21 Apr 2024 by Guest Services, Hotel Management
Dear Mohammed,Thanks for giving The Cumberland Hotel a 4-star review. We appreciate your honest feedback, especially about your recent stay.We're thrilled to hear you found the hotel clean - that's the perfect opening chord to a harmonious stay! However, it sounds like the room cleaning service didn't quite keep at the same level. We sincerely apologise for any shortcomings with housekeeping. We take cleanliness and guest comfort very seriously. To understand what went wrong, we'd love to hear some specifics about your experience. Just reach out to us at Guest Services if you have anything in particular to add.Our housekeeping team works hard to keep our 900+ rooms sparkling clean, from 9am to 5pm. However, in the future, if you wish your room to be cleaned at a specific time, just let any of our team know and we will do our best to accommodate you.We hope this doesn't deter you from staying with us again. We hope we get the opportunity to give you the superstar stay your deserve.Kind regards,Guest ServicesThe Cumberland
