Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2023 on Hotels
Great hotel, location excellent for central London stay.
Comment from Hotel Management
22 Dec 2023 by Guest Services Executives, Hotel Management
Dear Teresa,Thank you for taking the time to share your positive experience at The Cumberland. We are thrilled to hear that you found our location to be excellent for your central London stay. We strive to provide our guests with a great experience, and we are glad that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay.Kind regards,Guest Services,The Cumberland
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Posted 3 Dec 2023
We stayed here a few years ago and thought it would be nice to come back again. We shouldn’t have. The location is great and all the staff at reception were lovely.
Our room was a massive let down. We’d paid for a deluxe room with a park view- there was nothing delux about it and the view of the park was obstructed by a concrete block outside. The carpet had brown marks all over it and one of the mugs with the kettle was dirty- not marks from tea, it was actually dirty- it had already been used and had dried tea or coffee inside it.
Go to the bar downstairs for the entertainment and great staff and stay elsewhere
Comment from Hotel Management
22 Dec 2023 by Guest Services Executives, Hotel Management
Dear Sian,Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat guest and understand your disappointment with your recent visit. We apologies for the issues you experienced with your room, specifically the obstructed park view and cleanliness concerns. We take these matters very seriously and will ensure that the appropriate teams are made aware of your feedback to prevent similar occurrences in the future. We're glad to hear that you enjoyed the entertainment and our dedicated staff at our bar. If you give us another opportunity, we would love to make it up to you and provide you with the exceptional experience you deserve.Kind regards,Guest Services,The Cumberland
by A verified traveler
Posted 2 Oct 2023
Very close to everything in London. Right next to Oxford street. As this is now a Hard Rock Hotel not much memorabilia on display. Room was very expensive, but restaurant very reasonable
by A verified traveler from Hanover
Posted 29 Sep 2023
Hotel was convenient to the Tube - Marble Arch station adjacent. Family room was spacious and came with refillable mini-bar, robes and slippers. Staff was pleasant although could not accommodate late check out. Restaurant on site was decent - basic fare burgers, salads, etc. Staff was very nice and attentive. Overall, would stay at the Hard Rock London again, although it appears that it has now become the Cumberland.
by A verified traveler
Posted 23 Sep 2023 on Hotels
by A verified traveler
Posted 13 Sep 2023
Hotel staff was very attentive and customer service was great.
by A verified traveler
Posted 13 Sep 2023
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler from Laval
Posted 30 Aug 2023
