Ratings based on 467 Verified Reviews

4.0 out of 5
97% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Kaustubh, Hotel Management
Thank you for the feedback, We are working hard to provide best possible service. It would be great if you could share more specific feedback, in order to provide you improvised service next time.
4 out of 5
by A verified traveler

Posted 11 Jun 2024
Everything was good, except the air conditioning, which never worked properly. We did not like waking up in a pool of sweat when the AC was on its highest (coldest) setting.
Comment from Hotel Management
12 Jun 2024 by Mohammed, Hotel Management
Dear Paul,Thank you for your feedback.We're glad to hear that you found most aspects of your stay satisfactory. However, we sincerely apologize for the issue with the air conditioning. It is concerning to learn that it did not function properly, causing discomfort during your stay.Your comfort is very important to us, and we regret that we did not meet your expectations in this regard.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
4 out of 5
by A verified traveler

Posted 7 Jun 2024
It’s in a safe quiet location very close to Victoria station which made getting around very convenient. The hotel is clean, daily maid service as well as 24hrs front desk service. Everyone was very pleasant and helpful. The room itself is extremely small but functional. Things that SHOULD be added: extra hangers in wardrobe since there is no closet, few coat hooks on the wall behind the door, and a mini fridge. A proper mattress cover and/or fitted sheet would have been nice as well. Generally speaking we had a very nice stay and I would definitely recommend to those traveling on a budget.
Comment from Hotel Management
8 Jun 2024 by Kaustubh, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location near Victoria station and found our hotel clean and our staff pleasant and helpful.We appreciate your constructive comments regarding the room. We understand the importance of comfort and functionality, especially when traveling. Your suggestions about extra hangers, coat hooks, a mini fridge, and proper bedding are valuable to us. We will certainly look into these improvements to enhance our guests' experience.Your recommendation means a lot, and we are glad to have been able to contribute to your enjoyable stay. We hope to welcome you back in the future, and please do not hesitate to reach out if there is anything we can do to make your next visit even better.Thank you once again for your review and for choosing to stay with us.
4 out of 5
by A verified traveler

Posted 3 Jun 2024
Good location, friendly on arrival although took a while to check in due to reception being on a phone call (later discovered this was an internal Manager calling, which in my opinion the call could have been ended to check us in and resume afterwards, save us waiting around). Facilities fine, although it was difficult to get cold water from sink faucet. The shower riser rail wouldn’t move, so was stuck a bit low, however shower pressure was good. Asked for extra pillows and got this with no quibble which was great. Room had air con which was needed that weekend as it was warm, and it worked very well. TV was pretty standard, would have been good to take a fire stick as it wasn’t a smart tv so pretty limited with channel selection (and some channels didn’t work).
Comment from Hotel Management
7 Jun 2024 by Kaustubh, Hotel Management
Thank you for taking the time to provide such detailed feedback and for rating us 4 out of 5. We're glad to hear that you enjoyed our location, the friendliness of our staff, and the air conditioning in your room.We apologize for the delay during check-in and appreciate your understanding regarding the situation. Your comments about the sink faucet, shower riser rail, and TV channels are very helpful, and we will address these issues to improve our services. We're pleased to know that you received the extra pillows promptly and without any hassle.Your feedback is invaluable as it helps us enhance the guest experience. We hope to have the pleasure of welcoming you back in the future and providing an even better stay.
5 out of 5
by A verified traveler

Posted 2 Jun 2024
Was in a great location. Staff was very nice.
Comment from Hotel Management
3 Jun 2024 by Kaustubh, Hotel Management
Thank you so much for taking the time to provide feedback on your recent experience with us. We're delighted to hear that you rated us 5 out of 5 and that you enjoyed our great location and friendly staff.Your satisfaction is our top priority, so it's wonderful to know that we were able to provide you with an outstanding experience. We will be sure to share your kind words with our team, as it is thanks to their hard work and dedication that we are able to deliver exceptional service.We appreciate your business and look forward to welcoming you back again soon. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
4 out of 5
by A verified traveler from Henderson

Posted 1 Jun 2024
Overall it's a good choice second tier boutique hotel, at a fair price for central London. *Refurbished rooms are pretty good quality, albeit right for space as you'd expect *There's no elevator, so you have to carry your luggage up stairs (several flights to top) *Location is pretty good for Victoria - plenty of cafes and coffee shops nearby *No mini-fridge in room is a disappointment *Rooms in basement have no windows *Mattress was very comfortable
Comment from Hotel Management
2 Jun 2024 by Kaustubh, Hotel Management
Thank you for sharing your detailed feedback regarding your recent stay with us. We appreciate you taking the time to highlight both the positive aspects and areas for improvement, as it helps us enhance our services.Positive AspectsI'm glad to hear that you found our hotel to be a good choice among the second-tier boutique hotels in central London, offering a fair price for the location. It's reassuring to know that you found the refurbished rooms to be of good quality, despite the expected compact size typical of city accommodations. We're also pleased that you enjoyed the convenient location near Victoria, with its abundance of cafes and coffee shops nearby.Areas for ImprovementWe take note of your feedback regarding the lack of an elevator, which can be inconvenient for guests carrying luggage, especially to the upper floors. Providing a comfortable and hassle-free experience is our priority, and we will explore potential solutions to address this issue.Your disappointment with the absence of a mini-fridge in the room is understandable, as it is a common amenity expected by many travelers. We will review the feasibility of including mini-fridges in our room offerings.Regarding the rooms in the basement without windows, we understand the concern about natural light and ventilation. While these rooms are offered at a more economical rate, we will consider ways to enhance their ambiance and comfort.Finally, we're delighted to know that you found the mattress to be very comfortable, ensuring a good night's sleep during your stay.Thank you again for your valuable feedback, which will help us improve our services and provide an even better experience for future guests. We hope to have the opportunity to welcome you back and deliver a 5 out of 5 stay.
4 out of 5
by A verified traveler

Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Kaustubh, Hotel Management
Thank you for taking the time to share your experience and provide feedback regarding your recent stay with us. We truly value guest input as it allows us to continually enhance our services.I'm pleased to know that overall, you had an enjoyable visit and rated your stay as 4 out of 5. We hope to have the chance to welcome you back soon.
3 out of 5
by A verified traveler

Posted 29 May 2024
Small family run hotel Great location No lift
Comment from Hotel Management
31 May 2024 by Kaustubh, Hotel Management
Thank you for taking the time to provide feedback about your recent stay with us. While a rating of 3 out of 5 is average, at our hotel, we strive to exceed average and deliver a truly exceptional experience for every guest. We value your business and hope to have the opportunity to regain your trust and deliver the exceptional hospitality experience you should have received this time. Our team is dedicated to addressing any shortcomings and ensuring your next visit exceeds all expectations.
5 out of 5
by A verified traveler

Posted 29 May 2024
Exactly what I needed for my short stay in London. Staff very helpful with my requirements. Close to Victoria Station and bus station. Quiet, clean and easy access to pubs and restaurants close by.
Comment from Hotel Management
31 May 2024 by Kaustubh, Hotel Management
Thank you for taking the time to share your feedback and for rating your stay a 5 out of 5! We are thrilled to hear that you had an excellent experience with us.We are delighted that our location, staff, and value for money met your expectations. Your positive rating is a testament to our team's dedication to providing outstanding service. our feedback is incredibly valuable, and we are grateful for your input. We look forward to welcoming you back in the future and providing you with another fantastic stay.
4 out of 5
by A verified traveler

Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by Kaustubh, Hotel Management
Thank you for taking the time to share your feedback and for rating your stay a 4 out of 5. We appreciate your positive rating and are pleased to hear that you had a generally enjoyable experience. We value your business and hope to have the opportunity to regain your trust and deliver the exceptional hospitality experience you should have received this time. Our team is dedicated to addressing any shortcomings and ensuring your next visit exceeds all expectations.