Ratings based on 47 Verified Reviews
4.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2022 on Hotels
Comment from Hotel Management
30 Nov 2022 by Kimb, Hotel Management
Thank you
by A verified traveler
Posted 14 Jun 2022 on Hotels
Comment from Hotel Management
16 Jun 2022 by Kimb, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 29 Apr 2022
A nice property in a reasonable area, but my experience of the proprietor was strange. Specifically check in was slow (alot of unnecessary paperwork). Also was woken up in the night (2am) by banging around and person cleaning! Considering the detailed (3 pages) of house rules, namely being quiet after 11.30pm, I found it odd that the proprietor was noisy several times after midnight. My only conclusion is that they perhaps suffer from OCD and/or autism (as I was messaged prior to staying and upon arrival when I was checking in, checking out, going out in general. Too much.
Comment from Hotel Management
1 May 2022 by Kimberley , Hotel Management
Thank you.
by A verified traveler
Disappointed of my stay
Posted 23 Nov 2021 on HotelsI had very bad experience. I text to the lady that supposed to meet me, that I got delay on my train but she didn't reply anything.When I arrive on the address, there wasn't noone, I called noone picked up the phone, only a voicemail. I text to Hotel.com for help and they advised me to wait 15/20 min. I was waiting outside almost an hour and I froze. I went to buy a tea and on my way back I decided to press the ring bell for last time. Well, the woman was there, but if didn't go back to press the button, would she call me??
The room was very cold and she told me to use a fan heater. In the morning I feel that the central heater was on, no idea when was turned on. The bed smelled bad and had some spots on it. The kettle and the plastic cup were dusty. Overall the house wasn't very clean. There was another room and the person inside was watching TV and I could hear everything.
The lady was very polite as a person but when you are going to hotel/hostel you expect at least to be warm and clean.
Comment from Hotel Management
24 Nov 2021 by Kimb, Hotel Management
This is an inaccurate account. The guest notified that she was delayedand would arrive around 3 pm. She was checked in shortly after just as I was about to contact her.
The rooms are regularly cleaned as is the bedding.
The fan heater adequately warms the room.
The guest did not notify us that she was disturbed by the next room.
Most guests enjoy there stay here as it is clean, comfortable, breakfast is provided and it is generally a quite environment..
by A verified traveler
Posted 15 Jul 2020 on CheapTickets
Good location for Wimbledon, great breakfast, nice service.
Comment from Hotel Management
15 Jul 2020 by Kimb, Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 24 Dec 2019
Nice clean apartment
Very good location for Wimbledon
Very good value for money
Comment from Hotel Management
25 Dec 2019 by Kimb, Hotel Management
thank you for your kind feedback.
Best wishes for Christmas and New Year.
by A verified traveler
Waiting.
Posted 15 Dec 2019 on HotelsCheck in takes ro long and when returning have to confitm time and then door was locked abyway so stood outside for 10mins before i got in
Comment from Hotel Management
17 Dec 2019 by Kimb, Hotel Management
Thank you for your kind review.
by A verified traveler
Posted 9 Dec 2019
The host was very unfriendly . The property was however clean.
Comment from Hotel Management
11 Dec 2019 by Kimb, Hotel Management
Thank you for your feedback. In response, we believe this is unjustified. All Guests are treated with respect and we minimalist contact so that they can enjoy their stay.
by A verified traveler
Posted 29 Sep 2019 on Hotels
No parking , breakfast help your self if it there and you must pay £60 deposit and must wate for the manager to apper to get the money back even when I wanteded to leave early. very dissapointed
Comment from Hotel Management
30 Sep 2019 by Kimb, Hotel Management
Thank you for your feedback.
by A verified traveler from Sydney
Posted 18 Jul 2019
Only book if you are attending the Wimbledon Championships in July, as the location is good for this! If you enjoy a 45 min stroll, it's nice to walk to the tennis. Or use Oyster transport / tube.
Wifi was strong, and the breakfast was decent.
You will be locked out!! The host won't allow anyone in the house whilst she's not there, so if she heads out she locks up the house and you will be locked out and waiting on the stoop!! One day I sat waiting for almost 2 hours for her to return!
The plumbing and pipe drainage is really bad and noisy.
Comment from Hotel Management
18 Jul 2019 by Kimb, Hotel Management
Thank you for your response. The Guest would not provide her earliest return time; she has exaggerated her waiting time.
We explained to her on that day that as no one was in the security lock was on for health and safety reasons for all Guests.
She only had to provide her likely time of return and someone would have been on site.
